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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel stay was something I have never experienced before in my life horrible. The room/hotel is roach infested. I went to office to leave they said you booked through a 3rd party so could not refund me the money. I'm retired and don't have the money to be shelling out like that. They came and sprayed, what a mess the roaches started coming from the floor up the walls even on ceiling over my bed, on night table. A sleepless night which screwed up the rest of the day. I took several pictures, wish i could post them here.
Business response:
Dear Eloy,We sincerely regret your unpleasant experience during your recent stay. Your feedback regarding the room conditions has been noted, and we can assure you that what you experienced is not acceptable by our standards. We maintain high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. Once again, we apologize for the inconvenience you experienced. We are grateful for yo... read more
This property could use some upgrades and extermination
Business response:
Dear Tiffiny, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We understand the importance of a comfortable environment and are actively working on upgrades and addressing any pest control concerns. Your input is valuable, and we take it seriously as we strive to provide a better experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
40 year old rooms! This hotel should be taken out of the rotation until there are no people LIVING there and the rooms are fully renovated! There were old linoleum counters, the bathtub was permanently stained and rusted and the microwave was old and stained. The only reason I didn't rate it terrible was the manager was EXTREMELY accommodating. She was knowledgeable and very helpful. The pictures on your website are nothing like the actual rooms. I was ashamed to bring my family there. Tgis was my FIRST and LAST time using H... read more
Business response:
Dear Kim, We sincerely apologize for the condition of the room and the discrepancies between the pictures on our website and the actual space. We understand how disappointing this can be, especially when traveling with family. We’re glad to hear that the manager was able to provide you with helpful service, and we will address your concerns with our maintenance team regarding the room’s condition. We appreciate your comments and hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
Dont go here Really dirty.no heat in room.cockroaches
Business response:
Dear brian, We sincerely apologize for the cleanliness issues, lack of heating in your room, and the presence of cockroaches. These conditions fall far short of the standards we aim to provide, and we are taking immediate steps to address these concerns with our housekeeping and maintenance teams. Your comfort is our priority, and we regret that we let you down during your stay. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Not recommended This facility should be noted as a dump. The room was filthy. damaged furniture. Hotel staff didnt even care, just said you do not get room service for a 2 night stay. Would offer to clean room, said it was cleaned. Wanted to charge for towels. All we were provided was 2 small bath towels and 2 wash cloths, No hand towels. this is not a "hotel", more like a paid homeless encampment. Says all over no smoking, yet smoking everywhere and stench of pot smoking where ever you walked. We thought we read included br... read more
Business response:
Dear Guest, We deeply regret the issues you encountered during your stay, including cleanliness, amenities, and overall experience. This is not the standard we strive to uphold, and your concerns have been shared with our team for immediate attention. We apologize for any miscommunication about our services, including breakfast and smoking policies, and are working to address these shortcomings. We appreciate your input and hope to earn your trust with an improved experience. Sincerely,Hotel Management
Bad smell, cockroaches everywhere. Horrible
Business response:
Dear Daryoush, We sincerely apologize for the issues you encountered during your stay, including the unpleasant odor and the presence of cockroaches. This is not the experience we aim to provide, and we are addressing these concerns with our team to ensure this doesn’t happen again. We appreciate you bringing this to our attention and will work diligently to improve our facilities. We hope to have the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
There was a roach problem. The smell in the rooms was weird as well..
Business response:
Dear Justin, We apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we're deeply concerned to hear about the roach problem and the smell in the room. Please know that we take such matters seriously and will address them promptly. We appreciate you bringing this to our attention and are committed to improving your experience. We hope to welcome you back soon for a much better stay.Sincerely,Hotel Management
There were very low class people here and I think some of them may have been living there ! The floor needed to be swept and I felt very unsafe ! I want a refund but can’t get anyone t call me back from Expedia !!!! I p wound up, going to the hotel wax store and getting a room for much more money and heard that they had a lot of people come over there and request a room as well because they felt unsafe on the property at this hotel. I would not recommend this hotel to any guest go in the future. I wish so many days from Expe... read more
Business response:
Dear Diane, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.