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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well it was dirty, the room had roaches, stove look like it hadn’t been cleaned in 20 years. This hotel sucked
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the cleanliness concerns and pest issues. This is not the standard we strive to maintain, and we are taking immediate steps to address these problems with our housekeeping and maintenance teams. Your experience is important to us, and we regret that we fell short. We hope you’ll consider staying with us again for a much improved experience. We look forward to welcoming you back.Sincerely,Hotel Management
Bad hotel experience Guest was smoking Marijuana and they were talking loud. We did not stay. The room was very bad. There were holes in the chairs and the tv didn't work. It was the worse experience I had ever had.
Business response:
Dear Brian, We sincerely apologize for the issues you encountered during your stay. The behavior you described is not tolerated at our property, and we will be addressing the situation to ensure a comfortable and respectful environment for all guests. We also regret that the condition of the room did not meet your expectations, and we are reviewing this matter with our maintenance team. We hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
Never again! I travel alone and don't need a lot of extras. The person who checked me was clear about what was not included. I missed the Extended Stay "Select" which offered no granola bars:( I wasn't concerned until I went to make my coffee in the morning and found the microwave did not work, no, I didn't call the desk because I was going out. I tried a different plug and a different outlet, nope! The room was warm, so I took off my socks and imagine my surprise when in the shower the bottom of my feet were dirty! The bath... read more
Business response:
Dear Diane, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including the microwave, drainage problems, and pest concerns. This is certainly not the experience we want for our guests, and we are addressing these matters with our team for immediate resolution. Your comfort and satisfaction are very important to us, and we deeply regret that we fell short. We hope you’ll consider staying with us again, and we look forward to welcoming you back.Sincerely,Hotel Management
The online description did not match the actual property. Misreprisented.
Business response:
Dear Hermine, Thank you for your feedback. We sincerely apologize for the discrepancies you encountered between the online description and the actual property. Our goal is to provide accurate and honest information about our accommodations, and we regret that we did not meet your expectations in this regard. We take your comments seriously and will review the listing to ensure it aligns with the property’s features. We hope you’ll consider staying with us again for a more accurate and enjoyable experience.Sincerely,Hotel Man... read more
Roaches was bad i had to buy some raid roach spray and under the bed there was trash horrible experience
Business response:
Dear Tamara, We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that your experience did not meet our standards. We take your concerns seriously and will address the cleanliness and pest control immediately. We hope you’ll give us another opportunity to provide you with a more pleasant stay. Thank you for bringing this to our attention, and we look forward to welcoming you back.Sincerely,Hotel Management
Don't stay This place was a dump! Room smelled like strong urine, killed two roaches. Why Hotel.com sells this is a mystery to me.
Business response:
Dear Roy, We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest comfort are top priorities for us, and we will address your concerns with our team to ensure this doesn't happen again. We understand your frustration and are committed to providing a better experience for our guests. Your feedback helps us improve, and we hope you'll consider staying with us again for a more positive experience. Sincerely,Hotel Management
This is a long stay hotel for those who cannot afford to live anywhere else. it is not set up as a hotel for business or pleasure. Do not stay here unless you are homeless. There were bugs in the room. No breakfast, no ice, no nothing.
Business response:
Dear David, We apologize that your stay did not meet expectations. We take all concerns seriously, including cleanliness, and we will ensure our team addresses the issues you mentioned. Our property is designed for extended stays and we aim to provide comfort and convenience for all guests. We appreciate your insights and are working hard to improve our services. We hope you'll give us another chance in the future. Sincerely,Hotel Management
Rooms are not only outdated but very unclean. Cobwebs in the lamps, rusted out fixtures, broken tables, light bulbs needing replacing, dead bugs in fixtures, addicts hanging around at odd hours on the property. Would recommend passing on this one.
Business response:
Dear Blake, We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is certainly not the standard we aim to uphold, and we will address these concerns immediately with our team. We take guest safety and comfort seriously, and we will ensure that these issues are corrected. Your comments are important to us, and we hope to have the opportunity to welcome you back for a much improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.