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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches in the room and I was a bit thrown by seeing them. I was not aware that this is not primarily a hotel but instead a chain that house others that live on the property. Luckily the staff member notified me that it is not a hotel chain, which I will not book going forward. That was my second time booking there and was not aware until this visit. You don't get fresh towels as I only styed one night. No one cleans the room no iron board or iron in the room. This will not be a choice in future to stay because of... read more
Business response:
Dear Patrick, We sincerely apologize for the issues you experienced during your stay, including the roaches and lack of amenities. We understand how important cleanliness and comfort are to our guests, and we will address the concerns you've raised. We also regret any confusion regarding our property type, and we will strive to provide clearer information moving forward. We appreciate your understanding and hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
The property is run down, paint is damaged, dirty, bed sheets were soiled and if the clerk was not nice enough to bring us clean sheets, we would have left and demanded a refund! This property was not cleaned properly, nor was it maintained...I found a mans business card on the floor just under the arm chair. There were splatter stains on the outside of the microwave and the refrigerator. the stove was heavily worn and dingy the hood had rust pitting all over the surfaces. The Bathroom sink which at least looked to have been... read more
Business response:
Dear Victor, We sincerely apologize for the issues you encountered during your stay, and we understand your concerns. The conditions you described are not reflective of the standards we strive to uphold, and we will immediately address the cleanliness and maintenance issues with our team. We appreciate your comments and will investigate further to ensure improvements are made. We truly hope you will consider staying with us again and give us an opportunity to provide a better experience. Sincerely,Hotel Management
Terribile Hotel terribile sporco senza nessun servizio aggiuntivo. Stanza sporca non spazzata, mobili vecchi, lenzuola che puzzano, bagno con scarafaggi. Mai più. Sconsiglio questo hotel. Zero stelle
Business response:
Dear Sabino, Thank you for sharing your feedback. We deeply apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and it is clear we fell short in your case. Your concerns regarding the condition of the room and the presence of pests are being taken seriously, and we will address these matters with our team immediately. We understand your frustration and regret that we did not meet your expectations. We value your input as it helps us improve our services for future guests... read more
It charges you 100$ incidental fee but this room has roaches very nasty i wouldn't recommend anyone stay here
Business response:
Dear Tamara, We sincerely apologize for the experience you had during your stay. Cleanliness and guest satisfaction are top priorities for us, and we're addressing the pest issue immediately with our maintenance team. Regarding the incidental fee, it is a standard policy for all guests to ensure a smooth check-in process. We value your input and hope to provide you with a more comfortable experience in the future. Sincerely,Hotel Management
The property was roach infested. It definitely needs updating. Also homeless people were hanging out around the building.
Business response:
Dear Karen, We apologize for the experience you had during your stay, and we understand your concerns regarding cleanliness and the condition of the property. We are actively working to address these issues and improve the environment for all guests. We also take guest safety and comfort very seriously, and we are increasing monitoring around the property. We hope you will give us another chance to provide you with a better experience. Sincerely,Hotel Management
I arrived at the hotel at 7:15 pm and the front desk said they were overbooked and they did not have a room for me, even though I had reservations, they said the room was only garantee if I had arrived before 6 pm. I was not informed about that prior.
Business response:
Dear Yngrid, We sincerely apologize for the inconvenience you faced during your check-in. We understand how frustrating this situation must have been, especially after a long day of travel. We strive to provide clear communication regarding our policies, and we will address this matter with our team to ensure better clarity moving forward. We hope to have the opportunity to welcome you back and offer a more seamless experience in the future. Sincerely,Hotel Management
A lot of roach
Business response:
Dear Dairon, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.