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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is no place for a vacation. It is used as a residential property & people live there all year long. No new linens without a fee! No kitchen utensils with a fee! No cleaning your room without a fee! Don’t do it!
Business response:
Dear Kelli, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
The room wasn’t in good condition like they presented in photos.
Business response:
Dear Derick, We’re sorry to hear the room did not meet your expectations compared to the photos. Ensuring our guests feel they receive what is advertised is very important to us, and we regret falling short in your case. Your comments about the room's condition will be shared with our team for review and improvements. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
The services terrible I’m make my reservation and when i arrived the hotel I don’t have nothing the person so rude to talk
Business response:
Dear Mariam, We sincerely apologize for the inconvenience and poor experience during your stay. It is concerning to hear about the issue with your reservation and the interaction with our staff. We aim to provide excellent service, and your comments will be addressed with our team to prevent such occurrences in the future. Your satisfaction is important to us, and we hope to regain your trust. We look forward to welcoming you back. Sincerely,Hotel Management
Bad service in lobby
Business response:
Dear Jeses, We are sorry to hear about your experience with the service in the lobby, as we aim to provide excellent customer service to all our guests. Your comments will be shared with our team to ensure we address the concerns and improve in this area. We appreciate your input, and we are committed to making the necessary improvements. We hope you’ll give us another opportunity to provide a better experience. Sincerely,Hotel Management
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front desk employee was very rude and snappy.
Business response:
Dear Ian, We sincerely apologize for the negative experience you had with our front desk staff. We pride ourselves on providing excellent customer service, and we are sorry that this was not your experience. Your comments will be addressed with our team to ensure this doesn’t happen again. We appreciate your understanding and hope to have the opportunity to provide you with a more welcoming stay in the future. Sincerely,Hotel Management
WORST experience ever with a hotel. Waited outside in the cold to wait to be checked in. When we entered the room it was filthy. Beds all messed and and sheets/towels on the floor. Weed and smoke buds on table and on the floor. To then being told we’ll have to get a refund because there are no other rooms for us to get for the night. -10/10 experience
Business response:
Dear Nicael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Not safe for families.
Business response:
Dear MIRLA, We deeply regret that you felt the property was not safe for families. Your safety and comfort are our top priorities, and we take such concerns seriously. We are reviewing the situation with our team to ensure a more secure environment for all of our guests. We sincerely appreciate you bringing this to our attention and hope that you’ll consider giving us another opportunity to provide a more positive experience. We look forward to welcoming you back! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.