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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Die wirklich schlechteste Unterkunft die wir bisher hatten!! Sie war in einem fürchterlichen Zustand und hat extrem gestunken . Toilette war verstopft und wir sollten uns selbst darum kümmern. Definitiv nie wieder!!!
Business response:
Dear Felix, We sincerely apologize for the unpleasant experience during your stay. The condition and odor issues, as well as the inconvenience with the clogged toilet, fall far short of the standards we strive to uphold. Please know we are addressing these concerns with urgency to ensure future guests do not encounter similar problems. We appreciate you bringing this to our attention and hope you’ll give us another chance. We look forward to welcoming you back. Sincerely,Hotel Management
No está limpio
Business response:
Dear Ronny, We sincerely apologize for the cleanliness issues you encountered during your stay. Cleanliness is a top priority for us, and we regret that we did not meet your expectations in this area. We will address this concern with our housekeeping team to ensure this does not happen again. We value your input and are committed to improving the guest experience. We hope to have the opportunity to welcome you back for a much better stay. Sincerely,Hotel Management
Let’s start off with the high deposit that is not told when booking. The hospitality is very rude. The floors were so dirty they got my socks black. The smell of marijuana was everywhere even coming into the room. As a person who don’t smoke it was horrible to bare
Business response:
Dear Katty, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room smelled like smoke
Business response:
Dear Trina, We sincerely apologize for the odor you experienced in your room. Please know that we take such concerns seriously and will investigate the issue to ensure it is addressed appropriately. Our goal is to provide a comfortable and clean environment for all our guests, and we regret that we fell short during your stay. We hope to welcome you back in the future for an improved experience.Sincerely,Hotel Management
I have pictures of the filth of my room
Business response:
Dear Allysn5, Thank you for the honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered and for any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Sincerely,H... read more
Roaches, every thing was rusted. Tore of bedsheets to help made, piss stains all over mattress cover. Took pictures. Returned keys to the mailbox by 9 for early check out the day before refused to give me day credit. Her exact comment was she didn’t check box so no refund will be given.
Business response:
Dear Janice, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
First room they gave me the door didn't work second room they gave me it was cockroaches cigarette smell and mold definitely want a refund not even 20 minutes here and I already checked out.
Business response:
Dear Jesus, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Stayed 2 mins. Disgusting. ROACHES!!!!
Business response:
Dear Kris, Thank you for sharing your experience. We apologize sincerely for the unacceptable conditions you encountered, as this does not reflect the standards we aim to provide. Please rest assured that we are addressing this issue with our pest control and housekeeping teams to prevent future occurrences. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back under much better conditions in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.