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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I do like the fact that there is not any shampoo or conditioner. It is hard to fly with these items and buying after check in was not convenient, so hair care was difficult. Also the tub would not drain leaving 2 to 3 inches of water in the tub to stand in.
Business response:
Dear Thomas, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not meeting your expectations regarding the amenities. Providing excellent hospitality and accommodation to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We hope to see you again!Sincerely,Hotel Management
Alive and dead roaches all over room they say they spray every Friday? Doesn’t seem like big huge roaches should still be alive than. Walls paper thin so hear everything. Not enough parking anywhere. 10/10 don’t recommended spent 2 days there and would have felt safer and cleaner staying in my car.
Business response:
Dear JoAnna,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. The presence of pests and noise disturbances are serious concerns, and we understand how unsettling this must have been for you. Your comments regarding the cleanliness and parking situation are invaluable, and we will address them with our team to ensure improvements are made. Guest safety and comfort are our top priorities, and we appreciate your input as we strive to enhance the experience for all guest... read more
Nothing
Business response:
Dear PIERRE JUNOLD, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for not meeting your expectations and any issues you encountered. We have shared your feedback with our team to ensure your next stay is exceptional in every respect. Take care!Sincerely,Hotel Management
The tub had mold along the badges and there were a lot of people hanging out smoking along the walk ways
Business response:
Dear Alexander, Thank you for taking the time to review your stay with us. We are disappointed to hear about your concerns during your stay and will address them with our team. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
Soo… front desk was nice enough and the room Seemed done up.. weren’t looking for fancy.. that being said.. this was not reflective to the advertised picture.. room smelled of cigarettes and outside element kinda kept us up.. when we left there was a random couple in lawn chairs smoking weed right outside our room. also not to be a drama queen, by we did also have a roach In our bathroom too. You definitely get what you paid for.. just expect an unexpected 100$ deposit that is questionably still pending in my bank account. N... read more
Business response:
Dear Hunter,Thank you for taking the time to share your feedback. We are deeply sorry to hear about the issues you encountered, including the cigarette smell, noise disturbances, and the presence of a roach. This does not reflect our standards, and we regret that your stay was affected. Regarding the deposit, it is typically refunded upon checkout and may take 7 to 10 business days to appear back in your account. We recommend checking with your bank as well. Your comments are important to us, and we will address these concer... read more
We checked in, got to our room only to find it filthy and had cockroaches. We did not stay.
Business response:
Dear Valerie,We sincerely apologize for the condition of your room and the presence of cockroaches. This experience is far from the standard we aim to provide, and we understand your frustration. Please know that we are addressing these issues with urgency to prevent future occurrences and ensure a cleaner environment for our guests. Your feedback is invaluable in helping us improve, and we genuinely regret that we did not meet your expectations. We would appreciate the opportunity to provide you a much better experience sho... read more
Got here at 8 pm to check in and no one was at the desk. Waited for about 15 minutes and called 3 times - no answer. This place looked terrible and I don’t think I would have stayed here with my family based on what I saw…
Business response:
Dear Bruce,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced during check-in and the lack of assistance at the front desk. This is not the level of service we aim to provide, and we understand your concerns about the overall appearance. We are addressing these issues with our team to ensure they are resolved moving forward. We appreciate your feedback and hope you'll consider giving us another opportunity.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.