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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No rags in the bathroom, no iron or iron board in the room. Never had that issue at any extended stay hotel before
Business response:
Dear Patrick, We apologize for the inconvenience you experienced with the missing amenities in your room. This is not the standard we aim to provide, and we regret any frustration it caused. Your feedback has been shared with our housekeeping team to ensure such issues are addressed promptly. We appreciate your understanding and hope to provide a better experience during your next visit.Sincerely,Hotel Management
I'm going to put this on Google as well , just to warn others. My family and I checked in here I'll admit a little last minute due to home renovation issues, if I'd had known how unkept and how much of a scam it was I would of turned around . This is NOT. A hotel , this is low income housing. ROACH infested low income housing, the pest control devices in the room DO work , however the infestation is ever present and you will notice during your stay. They provide you two towels and two wash cloths and tell you , you need to s... read more
Business response:
Dear Kristie,Thank you for your detailed feedback. We deeply regret the numerous issues you encountered during your stay. We sincerely apologize for the uncleanliness, pest problems, and inadequate service you described. This does not reflect the standards we strive to maintain. Your experience and comfort are important to us, and we are committed to addressing these concerns immediately. Your feedback has been shared with our team to ensure necessary improvements. We understand your frustration and hope you will reconsider ... read more
Nasty Roaches everywhere room was dirty no hot water no cleaning service told me at the front desk extra towels were $1.75 each, we were there for five days no clean sheets were available.The room keys had to be redone everyday to get into room.Do no stay at this Extended Stay of American.
Business response:
Dear Roy, Thank you for your feedback. We sincerely apologize for the numerous issues you encountered during your stay, including the cleanliness, lack of hot water, and inconvenience with room keys. This falls far below our standards, and we regret any discomfort caused. Your comments will be addressed with our team to ensure these problems are resolved. We appreciate your input and hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Management
I never had to leave a hotel before, that how bad was.
Business response:
Dear Heidy, We apologize for your extremely disappointing experience during your stay. Your feedback is concerning, and we take it seriously. Please know that this does not reflect the level of service we aim to provide. We would appreciate the opportunity to understand more about your specific concerns so that we can share them appropriately. Your comfort and satisfaction are important to us, and we sincerely regret any inconvenience caused. Thank you again for your review. We hope to see you soon!Sincerely,Hotel Management
Terrible Place
Business response:
Dear Pamela, Thank you for sharing your feedback. We are sorry to hear that you didn't have a positive experience. If there are specific aspects of your stay that you'd like to discuss or improve upon, please feel free to reach out to us directly. We value your input and strive to ensure all our guests have a comfortable stay.Sincerely,Hotel Management
No shampoo , roaches , tv remote didn't work smells like cigarettes smoke ac isnt cooling so not a great stay
Business response:
I'm sorry that the ac was cooling. Did you let the staff know. We are a select suites and don't provide shampoo and conditioner.
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.