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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was infested with roaches, left right after checking in and the staff member was unhelpful and unfriendly.
Business response:
Dear Juan, We sincerely apologize for the distressing experience you encountered during your recent visit. Your experience does not reflect the high standards we aim to uphold, and we sincerely apologize for any inconvenience caused. Ensuring a clean and welcoming environment for our guests is paramount, and we regret that we did not meet these expectations during your visit. We are addressing this issue promptly with thorough pest control measures and with our staff to improve their responsiveness and friendliness. Should y... read more
Invasion of the roaches IT WAS INFESTED WITH ROACHES!! WE COULDNT PUT OUR DRINKS DOWN! WE LEFT AFTER 1 HR OF BEING THERE. I WILL NOT RECOMMEND THIS ROACH MOTEL TO ANYONE! DO NOT STAY HERE! YOU WILL BE GREETED BY ROACHES!! RM 118 IS THE ROOM WE WERE IN. WE LEFT AND I GOT ALL MY MONEY BACK!!
Business response:
Dear Tarsha, We sincerely apologize for the distress caused by the presence of roaches in your room. This is not the experience we aim to provide our guests, and we deeply regret any inconvenience you face. Please know that we take this matter seriously and actively address it with our pest control team to ensure a thorough inspection and treatment. Your feedback is invaluable in helping us improve our services, and we are committed to providing a clean and comfortable environment for all our guests. We understand if you are... read more
Brandon Extended Stay !!! Don’t stay!!! The room condition was shameful , the room had a horrible odor, the floors and walls were filthy. The front door handle was loose as well as the bathroom door. The window curtain was not secured, The bathroom had no shower curtain and the tub drain was clogged with hair and debris. There were no trash cans at all , there was no iron and the ironing board was nasty. The stove was awful, greasy and rusty, the grounds were littered with trash . The clerk stated that we would be refunded f... read more
Business response:
Dear John, We are deeply sorry for the disappointing experience you had during your recent stay. Your feedback regarding the condition of the room is concerning and not reflective of our standards. We understand the importance of providing our guests with a clean and comfortable environment, and we regret any inconvenience caused by the issues you encountered. Rest assured, we are addressing these matters with our housekeeping and maintenance teams to ensure improvements are made promptly. Your comments are invaluable as we ... read more
I had no hot water, the shower head had duct tape on it, two out of the three lights in the room were burnt out, no trash can in the room, and when I went to the front desk to mention these items there was nobody there.
Business response:
Dear Connor, We sincerely apologize for the numerous inconveniences you experienced during your stay. The lack of hot water, improper maintenance, and absence of basic amenities are unacceptable and do not reflect our standards. We are addressing these issues with our maintenance and front desk teams to ensure they are resolved promptly. Your feedback is invaluable in helping us improve our services. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you for bringing the... read more
The property was okay. The charges were high per night for what is worth. It was just something to lay our heads down for the night.
Business response:
Dear Senerita, We apologize for any disappointment regarding the pricing of your stay. We understand the importance of providing value that meets the price we offer for our guests. Your feedback helps us to continually assess and adjust our rates to ensure they align with the quality of our accommodations and services. We appreciate your perspective and hope you will consider staying with us again in the future.Sincerely,Hotel Management
RUN, DONT STAY HERE! RUN!!! The room was infested with cockroaches and smelled like feces. We were in the room for 30 minutes before packing up to leave. My son picked up his backpack off the bed and there were 5 roaches that came scurrying out from under it. There were roaches on the walls and bathtub. We had to go through our belongings before putting them in the car. The lady at the front desk knew there was an issue and said nothing before we checked in, but told us so after we complained that the room should have never ... read more
Business response:
Dear Nicole, We sincerely apologize for the distressing experience you had during your stay. The presence of cockroaches and the unpleasant odor you encountered are unacceptable and do not reflect the standards we strive to uphold. We regret any inconvenience and discomfort this may have caused you and your family. Rest assured, we take this matter seriously, and our pest control team is addressing it promptly. We also apologize for any miscommunication from our front desk staff and will address this issue to prevent such in... read more
worst than a motel the room was full of roaches. all of them . on tub sink and fridge. ig roach . it s a know issue by management. nothing rhey will do about it. this worst thana. motel
Business response:
Dear Jacques, We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and pest-free environment for our guests is our top priority, and we regret that we fell short in this regard. Our team will address your feedback to ensure appropriate action is taken to resolve this issue. We understand your disappointment and hope you will consider giving us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Management
The service in the early morning when you arrive, a little hostile. Upon arriving at the room, it was found dirty, with many cockroaches, I chose a non-smoking area and the unpleasant smell entered the room all the time. At no time was it announced to me that the towels have an additional cost if I wanted them to be changed. They didn't come to check if I needed anything in the room or the toilet paper they left me and my reservation was for 5 days. I never go back to that hotel. A hotel in decline. The worst experience you ... read more
Business response:
Dear Diana, We deeply apologize for the unacceptable experience you encountered upon your arrival and during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. We take cleanliness and pest control seriously and regret the presence of cockroaches in your room. Your feedback regarding the unpleasant smell and additional charges for towels is noted, and we will review our communication processes to ensure clarity for our guests. We un... read more
Out of this world. There was no hot water for 4 days they Don t provide no towels or sheet the service is really bad.
Business response:
Dear Bruce, We sincerely apologize for the inconveniences you faced during your recent stay. Your feedback is deeply appreciated, and we regret any discomfort caused by the lack of hot water and insufficient amenities. Please rest assured that towels and linens are available at the front desk and are complimentary for our guests, and we apologize if this was not adequately communicated during your stay. Your comments have been taken seriously, and we are actively addressing them with our team to ensure a better experience fo... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.