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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Aucun service , pas de cafetière , pas d’ustensiles de cuisine, pas d’ustensiles, aucun ménage de la semaine pas de papier de toilette et beaucoup de bruit la nuit énormément
Business response:
Dear Johanne, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your visit. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area... read more
The room had roaches!
Business response:
Dear Aramis, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
I asked to see the room that was being assigned to me once it became clear that this property was more of a kennel than a hotel. The staff member "refused" to let me do it and said to my 71 year old face "I am cancelling your reservation because I know you won't like it here". I am not kidding. Doesn't get worse than that. Except if you read other reviews, she may have done me a favor.
Business response:
Dear Suzanne, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional service, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
cockroaches In the Room, smells terrible outside, problem in the shower,hallways dirty. Not Good
Business response:
Dear Edgar, Thank you for reviewing your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to offer an exceptional stay for our guests. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with... read more
We check in and check out Rm 258 was infected with roaches nasty and dirty. This is being reported to BBB and department of health I have video clip.
Business response:
Dear Erwin, Thank you for the feedback regarding your recent visit to our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Disgusting This place was disgusting!! As soon as we walked in there were roaches on the table & the restroom!! There wasn't a smoke detector in the room. We ordered food & soon as we sat to eat roaches started cooking out of the microwave!!! This place is nasty!!!! Don't stay here!! It was so bad we left at 2am. I wish I could get my money back!
Business response:
Dear Ramon, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We have also addressed your concerns with the housekeeping team and are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Roach motel This hotel is roach infested. Never again!
Business response:
Dear Katarina, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to your satisfaction. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.