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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just a really bad experience
Business response:
Dear King, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
At the time I made the reservations, I requested 2 rooms next or near each other as we were there with my elderly parents. Staff in the back office made fun of me making comments that I had to be "near my mommy!" Our rooms were on opposite sides of the building. No big deal except that I had to walk back and forth a lot. Our room was ok, at best. There was one small round bar of soap. No shampoo or a blow-dryer. There were towels. Also, no coffee maker in the room which was a kitchenette. Staff is oriented to their clientele... read more
Business response:
Dear Holly, It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. We encourage you to try us again soon and are confident you will enjoy the exception... read more
DO NOT STAY THERE AGAIN.
Business response:
Dear Chitose, Thank you for your review; we apologize for any inconvenience you faced during your stay. Please feel free to get in touch with us directly to provide further information as we continually strive to improve our guest experience. We look forward to hearing from you.Sincerely,Hotel Management
Mold around dirty bathtub,outlet in bathroom didnt work,floor filthy, smelled aweful,bugs in room,entrance door not sealed,cardreader didnt work most of the time,the only good thing was staff was very friendly, slept in our clothes on top of bed would not do this again,aweful
Business response:
Dear Blaine, Please accept our apologies for not meeting your expectations during your visit. While we are pleased that you loved our team's hospitable service, we apologize for the issues with your guest rooms and any oversight on our part. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing you. Thank you for bringing this to our attention; remedial steps within our housekeeping and maintenance department are underway to ensure this does not ha... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.