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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Skip this place The room was not very clean, I had to wipe all surfaces with clorox wipes. Sheets were clean, but the blankets looked very old and worn. We didn't use them. Roaches were in the kitchen. The stove was dirty, old and rusty. The room smelled. We were there for a hurricane evac and had no where else to go. I'll stay home before going to this property again
Business response:
Dear Michelle, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for our maintenance and cleanliness not meeting your expectations. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
This place was honestly scary. We evacuated here during Hurricane Idalia because it was the only pet-friendly place still available near us. We ended up going home the same night when they downgraded the wind warnings because I didn't even feel safe.
Business response:
Dear Ashley, Thank you for taking the time to post your review. We genuinely value your concerns and want to address them in light of the challenging situation caused by Hurricane Idalia in the area. The safety and comfort of guests are our top priorities, and we sincerely regret any inconvenience you encountered during your time with us. We appreciate you mentioning to future guests we are a pet-friendly hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hot... read more
Hotel is advertised as a no smoking property. Apparently they only mean cigarettes because as soon as we got to the stairs, there were remnants of cigars all over the sidewalks. Upon entering our room, there was a marijuana smell that lingered the entire night. I immediately called front desk to report this and made sure they were aware to NOT charge us additional for this. The frontdesk stated they noted our account.
Business response:
Dear Jenifer, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately.It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
The whole thing smells like smoke
Business response:
Dear Dominique, Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. Thanks for bringing these issues to our attention, and we will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you will give us another chance to redeem ourselves on a future visit. Sincerely,Hotel Management
Room had roaches.
Business response:
Dear Guest, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Dirty, noise, ect
Business response:
Dear JOSE ANTONIO, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise and cleanliness issues during your stay. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management
they use swiffer product to clean floors. my feet were black from two different rooms. really gross, also roaches were bad n rm 300 and the smell was not pleasing. i actually bought air freshner, we moved to rm 200, smelled good, just the floor, they really need to mop the floors with soap and water
Business response:
Dear Delia, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the issues you encountered with cleanliness. We understand your concerns and will address them with our housekeeping team to ensure proper cleaning protocols are followed. We appreciate your suggestion regarding using soap and water for mopping the floors, and we will consider it to improve our cleaning practices. We apologize for any inconvenience caused and appreciate your understanding. We hope you'll give us another chan... read more
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.