Extended Stay America Select Suites - Tampa - Brandon

Business response:

Dear LIDA, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel ... read more

Business response:

Dear teresa, Please accept our apologies for any inconvenience caused by the mentioned issues. Every guest expects a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Furthermore, when we recover lost items in the hotel, our staff is dependable and well-trained in the proper procedures to follow. The article is recorded and kept under lock and key in hopes of finding its rightful owner. That said, we understand your frustration and assure you tha... read more

Business response:

Dear Ken, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities and for not living up to our commitment to clean, fresh accommodations during your stay. Please know that we do our best to provide every guest with an exceptional experience, and regrettably, we failed to live up to our promise. We will review your concerns with the appropriate individuals on our team for immediate action. Although your experience is not typical, we ha... read more

Business response:

Dear Diana, We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not compensate for the inconvenience, but we are sorry. Thank you for your feedback, which is much appreciated. We hope to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management 

Business response:

Dear Jannette, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management