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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended! Very disappointed! I booked for one night to stay after a concert rather than drive back to Orlando. Checked in and spent about an hour in the room before going to the concert. The room was dingy - could definitely use a make over. When i got back, there were at least 10 German cockroaches scattered through the room including 2 in the bathtub. I reached into the tub to take a picture and noticed the area between the bottom of the shower surround and the upper rim of the bathtub was disgustingly dirty. I also... read more
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Infested with ROACHES!!!!!! This place is infested with roaches!!! It should not be operable at all! We checked out as quickly as we arrived.
Business response:
Dear Stervinsky, Thank you for taking the time to give us feedback about your visit. Please accept our apologies for not meeting your expectations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us aga... read more
Toilet paper was a tiny quarter on the roll , no breakfast like it was advertised online , they need to update their online stuff !
Business response:
Dear Linda, Thank you for the feedback. We sincerely apologize for any inconvenience caused by the unavailability of the expected amenities, including toilet paper and breakfast. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We will take swift action to ensure that all our online content accurately reflects our services. We value your patronage and appreciate your feedback, which helps us to improve our offerings continually. In the future, please know our... read more
Was in a no smoking room that reeked of cigarettes and there were cockroaches everywhere. I would like a refund.
Business response:
Dear Anatoly, Thank you for choosing us and sharing your feedback. We are sorry for your unpleasant experience. Your feedback is concerning, and it's unacceptable for you to have encountered such issues during your stay. Please feel free to reach out to us directly at the hotel for assistance with your refund request. We take your feedback seriously and will work diligently to address and rectify these concerns to ensure our guests have a more comfortable experience in the future. Thank you for bringing this to our attention... read more
There were fleas in the bed and roaches crawling everywhere. Dead bugs on the floor as well. Didn’t even make it an hour before we drove all the way home instead of staying the night
Business response:
Dear Daisia, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you with the sea... read more
The whole online advertisement where a lie there are NO Smoking rooms THERE IS NO BREAKFAST They make you pay 40.09 for pots and pans if needs to use for your stay they DO NOT supply more than 1 towel and 1 wash rag per guest you must bring your towels and wash rags down to the front office to be washed and bought back up to you the toilet gave out and they didn’t fix it they provide 3 pillows per bed 4th at a coast and the DO NOT supply a blanket/quilt NO shampoo or conditioner and one little bar of soap so in other words u... read more
Business response:
Dear Raymoan, We sincerely regret to learn about your disappointing experience at our hotel. Our team works hard to ensure a seamless stay for every guest, and we sincerely apologize for failing to meet your expectations and ours. We're disappointed to read about the discrepancies between our online information and the actual experience. Further, we regret how our associates behaved while addressing your concerns. We would like to point out that some of our amenities and services are made available for small extra charges. H... read more
The worst experience I’ve ever had a Hotel in my life anywhere in the world
Business response:
Dear Debra, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.