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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap does not always mean good. This place is suited for Hookers, Strippers and Truckers or someone who is homeless and needs a cheap place to stay or hook up. Disappointed. From entering the property to front desk to trying to locate the room in the middle of the night. After check in you have to find a parking spot and proceed to trying to find your room. Also not good if you want privacy. It's upstairs and downstairs so if you have luggage it will be a walk to take it upstairs. Window is right near traffic so if you want... read more
Business response:
Dear Debbie, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Unsatisfied The condition of the room 118 was it must have be flooded out the fridge was so rusty big hole under sink hole in bathroom door had a whole from a punch the door hinge was damaged the floors was coming up from water being under it in light bulbs in lamps. Outside of room smell like urine. No ice machine you had to make your own ice. No continental breakfast.
Business response:
Dear Carla, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Don't do it we didn't feel safe Was not very inviting very poor housekeeping parking lot trash every where didn't feel safe . People living there full time could hear them fighting. I wouldn't let my wife go outside to smoke by her self. Never going to sleep here again
Business response:
Dear Michael, Thank you for staying with us and sharing your concerns. Our goal is to provide an exceptional experience for our guests, so we apologize for falling short during your visit. We understand that every detail matters and assure you we are working to correct these issues. We appreciate your comments and hope you will consider a return visit. Sincerely,Hotel Management
The hotel is old. Room didnt have any simple standard amenities. No hair dyer, coffee maker, shampoo, conditioner, phone, or a trashcan. They did have towels and hot water though. Extremely disappointed and would not stay. I checked out early and came home. The staff also put me in the a room in the back of the hotel and did not feel safe.
Business response:
Dear Michelle, Thank you for taking the time to review your stay. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience ... read more
The staff were responsive and helpful. Rooms are in the process of being updated and were sparse but clean and fine. Stairs and sidewalks were not clean. Beds and bedding were surprisingly uncomfortable. Lots of traffic noise nearby. We often stay in inexpensive hotels, but this was below average even for that level of hotel. You can tell the management is trying to make things better but still has a way to go.
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value your comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback is discussed with our concerned team and will be addressed adequately. Please give us another opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
The phone in the unit was not working. The door did not have a lock on it. There are multiple roaches in the bathroom area And in the room itself. Missing fire alarm on wall. Needs better maintenance
Business response:
Dear herman, we are truly sorry our suite was not up to par and did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we will be working to address the problems you mentioned. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. Your review highlights where we need to refocus our efforts, and we assure you we will... read more
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Business response:
Dear Mikcy, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.