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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was fairly clean, the rooms we’re outdated. The cords wouldn’t stay in the plugs when trying to plug in laptop. Appliances were old and rusty.
Business response:
Ramona, thank you for evaluating your stay with us. We regret not meeting your expectations with the in-room amenities and apologize for the concerns you had with your guest room. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. We hope you will give us an... read more
Never again They had roaches. Lots of them. The bathroom was moldy with roach eggs. The water wouldn’t drain in the tub. Found magnum wrappers on the floor.
Business response:
Edwina, thank you for taking the time to give us your feedback. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your roo... read more
No me gusto que las sabanas de la cama se veian manchadas, tuve que comprar para poder dormir, el baño no estaba muy limpio… en las fotos se veia mas limpio
Business response:
Paula, thank you for staying with us. We apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each suite for our guests. We understand your frustration and are grateful for your patience. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Dissatisfied The air was on 60 but felt like 70 and the bed was so hard made it hard to rest peacefully
Business response:
Darlene, thank you for evaluating your stay. We are sorry for the inconvenience you had due to the temperature control system and bed in your suite. We understand your frustration and truly regret disappointing you. For future visits, please know our front desk is available and happy to make you as comfortable as possible. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The staff could not operate the computer system. Took me 30 minutes to check in and the room was not good. Early the next morning they tried to enter my room because they did not know it was occupied. I will not be staying there again.
Business response:
Mark, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Accomodation were not at all like expected. Just stayed at the Extended Stay America in Gibsonton,FL and accomodations were top notch. I was not anticipating any less but this was clearly an older and not maintained property. Will not stay again.
Business response:
Shilpen, thank you for the candid review. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Needs a paint job and needs a new bathtub and shower
Business response:
Thank you for your honest evaluation. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Not a good extended stay hotel. No dishes in room had to request them. Walls in bathroom where half painted. Bathtub was nasty and needs to be replaced. Not trash can in bath room. Microwave had fallen off cabinet and placed on dining room table. No doors on closet just a curtain. Would not recommend staying there.
Business response:
George, thank you for staying with us and providing your candid review. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The room smell like mold. Hard to sleep. Room was dirty.
Business response:
Kao, thank you for sharing your feedback. We sincerely apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 2.7 star rating with 3,197 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.