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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent
Business response:
Dear Sami, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management
Its nice to stay here its convenient when i come into town. Customer customer service is good
Limpio, centrico.
Business response:
Dear Hugo, Thank you for the great review. We love knowing how pleased you were with our location. Thank you for choosing Extended Stay America. We hope you make the same choice when your travels bring you back to the city.Sincerely,Hotel Management
Very clean room , mostly quite evening . Staff was friendly and helpful
Good hotel for the price. The grab and go breakfast was lacking. There were only a few granola bars left and coffee. The coffee had no dairy free options for creamer.
Business response:
Dear Carole, thank you for choosing Extended Stay America. We are pleased to know you had a good time with us and found us a great value. However, we have noted your comments about the breakfast and will share them with our brand Leaders to improve. Please return for another wonderful trip.Sincerely,Hotel Management
I chose this place because the price was lower than other, similar places. It had a general "seedy" vibe to it. The hallways were dirty, with scattered debris when I arrived, and still there the next day (and probably still there :) ). The "breakfast" is a table with bad coffee and packaged muffins and oatmeal. I guess the old adage is true: you get what you pay for.
Business response:
Dear Stephen, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Our concerned teams are already at work to review and take action on a priority basis. Please accept our apologies, and we hope you will give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The building and rooms are old and worn down, we found a ball shoved in the hinged side of the door to our room, not allowing the door to shut properly. Breakfast was not what we anticipated...on an end table
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,864 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.