This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a place to stay.
Business response:
Dear Richard, Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We are always working to improve our guest experience and appreciate your comments. Should you choose to stay with us again, we hope to provide a better experience and exceed your expectations. We look forward to the opportunity to welcome you back!Sincerely,Hotel Management
the best ive stayed at yet
Clean room. Economical.
Business response:
Dear Harvey, Thank you for your feedback! We’re glad to hear that you found your room clean and enjoyed the economical aspect of your stay. Providing both comfort and value is important to us, and we’re pleased to know we met your expectations. We look forward to welcoming you back on your next visit and ensuring another pleasant and budget-friendly stay. Thank you again, and we can’t wait to welcome you back to Extended Stay America!Sincerely,Hotel Management
Front desk staff was nice. That’s about it.
Business response:
Dear Neil, Thank you for your feedback! We are glad our front desk staff made a positive impression. However, we regret that your overall experience didn’t meet your expectations. Your comments are important to us, and we’re committed to improving our service. We hope you’ll consider staying with us again as we strive to provide a more enjoyable experience in the future. Thank you for sharing!Sincerely,Hotel Management
Good
Business response:
Dear Bedlu, Thank you for your feedback! We’re glad to hear that you had a good experience during your stay. Our team works hard to ensure our guests feel comfortable and satisfied, and it's wonderful to know we met your expectations.We look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Management
It was not very nice I don’t know what happened but the Room 306 was not up to par as soon as me and my Wife walked into the room there was this strong smell of Urine permeating in the air we sprayed air freshener to try to alleviate the smell!! maybe the rugs need to be cleaned shampoo other than that I have no problem.
Business response:
Dear craig, Thank you for your feedback. We apologize for the unpleasant odor you experienced; this is certainly not the standard we strive for. Your comments regarding the carpets will be addressed, as we are committed to ensuring our rooms are clean and comfortable for all guests. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you and your wife with a better experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.