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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall very good, but it may be better with more cleanliness and breakfast timing.
Germantown stay. The staff was nice, friendly and helpful.
Business response:
Dear Tina, Thank you for your feedback. We're thrilled to hear that you found our staff to be nice, friendly, and helpful. Providing excellent customer service is a top priority for us, and we're glad it made a positive impact on your stay. We appreciate your kind words and will continue to strive to maintain a welcoming atmosphere for all of our guests. We look forward to welcoming you back for another great experience at Extended Stay America in the future.Sincerely,Hotel Management
5 stars
Gente muy grosera sin más comentarios por no me rebajarías como ellos no vale la pena
Business response:
Dear Marta, Thank you for sharing your experience with us. We deeply regret that you felt this way during your stay. Providing a welcoming and respectful environment for all our guests is a priority, and we apologize if this was not reflected in your visit. Your feedback is important to us, and we will ensure it is addressed to improve future experiences.Sincerely,Hotel Management
I like the on the go breakfast
Business response:
Dear Omar, Thank you for your feedback. We’re glad to hear you enjoyed our on-the-go breakfast! We strive to provide convenient and satisfying options for our guests. Your positive comments encourage us to continue offering great amenities. We appreciate your support and look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely,Hotel Management
This place was absolutely horrible. We had to get a refund by the hotel after an hour of trying to figure out a room situation as the room above our flooded into our room. We were told they could not accommodate and refunded us and told us to reach out to Expedia to figure out the rest. Would never stay here ever.
Business response:
Dear Brittney, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the flooding incident and the issues with room accommodation. This is certainly not the experience we aim to provide our guests, and we understand your frustration. Our team is actively addressing the situation to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.