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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good stay It was great except breakfast was til 11 but we went at 1045 and everything was cleaned up and gon
Business response:
Dear Tennelle, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you enjoyed everything except the breakfast. We work hard to provide high levels of service so we meet our guest's expectations. We are sorry that you have missed out on the complimentary breakfast. We will share your compliments with our team to let them know their efforts are appreciated and to make them aware of the closing time for breakfast. Thank you for choosing our hotel, and w... read more
no towels in room, tv didnt work
Business response:
Dear Brian, Thank you for your review of our hotel. We are glad that you liked your stay overall. However, we would like to apologize for the issues you encountered during your stay with television. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management
The staff is extremely professional and helpful. I appreciate their friendly demeanor and always wiling to help attitude. Im very grateful for Tanika shes the best and deserves a big raise.
Baño atorado , no se podía usar el lavamanos, lámparas sin luz, no hay sitio para el desayuno, es a la entrada solo cafe
Business response:
Dear Ana Maria, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of your concern to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
I will recommend a place to everybody is very nice and very clean
Business response:
Dear Shelly, It is a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Sincerely,Hotel Management
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An awful smell from probably a room where they were cooking with spices
Business response:
Dear Robert, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,864 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.