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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Imcompent Emplloyees and Bad Service I was supposed to stay from Saturday to Monday. When I came back on Sunday my key did not work. I went to the front and ask them why my key does not work and they say I checked out already. How can I checked out when my check out date is on Monday. Then they told me that they clean out my room because they said I checked out already. Then they say that I had multiple rooms checked out to me. How can that be? And even if I did it wouldn’t be my fault. The staff there is all incompetent. No... read more
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Likely, wouldn’t stay again
Business response:
Dear Christopher,Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. We strive to provide a positive experience for all our guests, and it is disappointing to learn that we fell short during your visit. Your comments are important to us, and we will use them to improve our services. We hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Everything
Business response:
Dear Tenylle,Thank you for your wonderful review! We are thrilled you had such a positive experience at Extended Stay America. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Management
Everything
Business response:
Dear Tenylle, Thank you for your feedback. We are thrilled to hear that you had a great experience with us. Our team is dedicated to providing the best service possible, and it’s wonderful to know that everything met your expectations. We look forward to welcoming you back and providing another fantastic stay at Extended Stay America in the future!Sincerely,Hotel Management
No blanket, paper thin bedspread and the breakfast was a joke.
Business response:
Dear Shannon, Thank you for your feedback. We apologize for the issues you experienced with the bedding and breakfast. It is disappointing to hear that our amenities did not meet your expectations. We strive to provide a comfortable stay and will address your concerns about the bedspread and breakfast options to improve our services. We hope you will consider giving us another chance to offer you a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.