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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the way the hotel is convenient and it feels like a good place to stay. I don't have to worry about paying utilities and extra bills. My only regret is that I don't have enough money to pay weekly
The hotel is convenient for people who do not have a permanent place to stay . What I did not like about the hotel is that you have to pay extra to get your room cleaned.
Business response:
Arleen, thank you for making Extended Stay America a part of your travel plans. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The "breakfast" was merely coffee and fruit and nut bars. That's not what I'd describe as breakfast.
Good
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The outside area is very nice but the inside and rooms needs to be updated.
Business response:
Jacqueline, we appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Suite is very nice and spatious. Beds are very comfortable. Staff is friendly
Nothing fancy but staff was pleasant Nothing fancy. No coffee pot in room or available downstairs. Mentioned this to the person who checked me in and asked where to get coffee? Decided not to drive out to pick some up. Next morning I mentioned I was disappointed there was no coffee and was told I should have asked for a coffee pot for my room. Had no clue I was suppose to ask. But truth is, unless I brought my own water, there would d be no way I could have used the water from the sink. Tons of chlorine or something in the w... read more
Business response:
Thank you for taking the time to evaluate your stay. We are happy to know you were overall impressed with our accommodations and that our staff was helpful to your needs. That said, we are sorry for not meeting all of your expectations. We appreciate your feedback as it shows the areas where we can improve. We look forward to welcoming you back soon. Sincerely, Hotel Management
I've had worse It was a great stay however the customer service isn't the best and we had a cleaning lady just stand there and state at us for awhile it was unnerving lol also not really a breakfast. Coffee and hot water for tea, hot chocolate and oatmeal
Business response:
Amy, thank you for choosing Extended Stay America for your visit. We are glad to know that your stay with us was enjoyable. That said, we are sorry for the inconvenience you experienced while here. We value your feedback and have taken note of it. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 4.3 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.