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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is pretty average. Starting to show wear but for the price it is expected
Business response:
Jazmin, thank you for sharing your review. We are pleased overall you had a pleasant experience and that you found us to be a good value. We value your feedback and hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
The location was great. For the price you can not beat it. There was a lot of space.Next time we will get the suite.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a great visit and that you enjoyed our ideal location and the value we offer. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
This hotel needs an update. Everything was just OK.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but we regret any inconvenience caused. We value your feedback and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Front desk staff when I arrived at 11PM was on her way out stating her shift had ended and the night staff member was on his way to work. We waited for 10 mins before the overnight staff member showed up to check me in. Very poor first impression on customer service.
Business response:
Thank you for choosing our hotel. We are sorry you did not have a positive check-in experience and regret the inconvenience caused. We have shared your comments with the appropriate individual so that we can better serve our future guests. We understand your frustration and hope you will visit us again in the future for a much better experience. Sincerely, Hotel Management
Overall good but... Overall stay was good except that the free on-the-go breakfast were all gone too fast!! Location is quiet and just the right amount of distance from residential area.
Business response:
Thank you for being our guest. We are glad to know you had an overall pleasant stay with us and that our convenient location worked well for you. However, we are sorry we missed meeting some of your expectations. Your feedback is appreciated, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
smelly room The room smelled liked turmeric and the sent was deep. Which made my dry cleaned clothes smell like something that I don't eat.
Business response:
David, thank you for your review. We genuinely apologize for the unpleasant smell that compromised your stay with us. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Rooms smelled a bit must or smoked in slightly stove cabinets refrigerator looked worn
Business response:
Thank you for being our guest. We are sorry for the odder issues you had in your room and with the refrigerator. We have shared your comments with the appropriate individuals to make sure necessary actions are taken. We hope the rest of your stay was satisfactory, and please come back to us so that we can provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 4.3 star rating with 1,077 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.