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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was done by 830 even though it was supposed to end at 930, TV didn’t have signal until Sunday night our last night their and rooms are not sound proof.
Business response:
Dear Carmen, we appreciate you pointing out areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon for a flawless stay. Sincerely, Hotel Management
I have been using Extended Stay America Milestone Center Drive to live as temporary housing . The hotel provide the amenities that I need to make my situation better. I enjoy staying at the hotel in Milestone Center Drive it is so convenient and affordable .
I am homeless and I have been using Extended Stay America Milestone Center for housing . This is a great place to stay and they are very helpful and aware of every day needs that comes with living . I really appreciate all that this hotel does for there reservation.
Nice place. Easy to get to. Safe. Ice trays are a bit dated.
Business response:
Dear samuel, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with your stay. We strive to provide an exceptional experience to all our guests. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management
Room smelt like smoke, I chocked all night.
Business response:
Dear Kim, thank you for being our guest and for sharing your feedback. We regret the smoke smell you experienced in your room. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
I enjoy staying at the hotel because it's like living in a apartment but you don't have to pay for utilities. I also enjoy the convenient of Germantown MD there are plenty of grocery store shopping nearby and restaurants.
The property is old and the amenities were run down and many things like kitchenette were non functioning. No daily service (towels, etc) . The bed was a rock and only came with one thin/small sheet. It also smelled like urine/weed. Aside from all of that, the people there were nice and location felt safe, plenty of amenities a short drive away. ,
Business response:
Dear meredith, thank you for the kind comments regarding our location and the warm and welcoming staff we proudly depend on. However, we are disappointed that you had issues with certain aspects during your stay. We would welcome another opportunity to show you this does not meet our high standards. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,864 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.