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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very convenient
Business response:
Dear Edgar, Thank you for your wonderful review! We are delighted you found your stay at Extended Stay America very convenient. Your satisfaction is what we strive for, and we are pleased we met your expectations. We look forward to welcoming you back soon!Sincerely,Hotel Management
Loved it
Place sucks A guest in the room above us was jumoing up and down all night long reported this to gotel managemnet they did nothing, wasnt able to sleep at all tried to get an extra night as i had a long drive the front desk worker was obstinate and offered 0 help and kept saying she couldnt do anything when the hotel was virtually empty. Never will stay there again.
Business response:
Dear Robert, Thank you for sharing your experience. We apologize for the disturbance caused by the noise from the room above and for the lack of assistance you received from the front desk. We understand how important a restful stay is and are sorry we fell short. Our team will review your feedback to improve our response to such issues. We regret that your stay was affected and appreciate your comments.Sincerely,Hotel Management
Air conditioning didn't work, TV didn't work, and the elevator was down. On top of the room being dirty
Business response:
Dear Antonio, Thank you for your feedback. We sincerely apologize for the numerous issues you encountered during your stay, including the malfunctioning air conditioning, TV, and elevator, as well as the cleanliness of your room. This does not reflect our standards, and we will address these concerns with our maintenance and housekeeping teams immediately. Your comments are crucial for improving our services, and we hope you consider giving us another chance. Sincerely,Hotel Management
Room smelt of mushrooms, like it has never been fully cleaned. Kitchen cabinets and bathroom fixtures are worn out. Onsite laundry is handy but the hotel does not provide detergent for purchase, they simply let you know where the local grocery store is. I don’t need a full box…just the single load, so that was a pain. It has a kitchenette, but you have to request dishes…no dishwashing supplies provided in room. No ice machine as they have trays in the freezer…given the overall cleanliness - no thanks. Location was good for o... read more
Business response:
Dear Kevin, Thank you for your detailed feedback. We are glad to hear our location was convenient for your needs. Your comments regarding room cleanliness, amenities, and supplies are invaluable. Extended Stay America is committed to improving based on guest experiences. We hope to provide you with a much better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.