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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did something die in here?? I booked the suite for my husband and I. It said non-smoking, but it smelled like it was a smoking room. There was a dead mosquito on the bed by the pillow, toothpaste residue chunks in the sink, and blood in the bathtub. We left within 3 minutes of booking this non-refundable stay and went to sleep comfortably at a Holiday Inn nearby for the exact same price.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Creepy
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The property had an ant infestation that they did nothing about and there was no running hot water
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the f... read more
Avoid this Location The hotel is dirty, smells and requires maintenance. The parking area is dark and crowded so there were safety concerns. The hotel room itself was not clean (there were stains in the tub (pics provided), the curtains did not cover the entire window and were barely hanging on the track. The Customer Service Reps were rude, uninterested, unconcerned and were not helpful. Neither one of them so much as greeted me. When I walked in I was met with "name" then was asked for a "DL and CC". I noticed the CSR took... read more
Business response:
Diana, thank you for the specific feedback about your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will reconsider ... read more
I am very disappointed because it is very expensive, the bathrooms do not clean well, the room they gave me smelled of marijuana I asked to change it and I had trouble opening the door, the card did not work and they changed it.
Business response:
Thank you for the specific feedback about your stay. We regret we were not able to meet your expectations and apologize for the immaculate accommodations. We will share your comments with our team and make sure we are more diligent going forward. We will also review your comments with our maintenance team regarding the issues you had with the key card and take steps to ensure the problem is resolved. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.