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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t be deceived Total ghetto. Overbooked. Bad smells. Small makeshift lobby Walk up, outdoor entrance and you need two tries to open the door. I booked two nights but decided to leave after the first. Couldn’t find any in the lobby to check me out.
Business response:
Dear David, thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest. We have shared your feedback with our brand leaders to ensure that it does not happen again. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Poor service
Business response:
Dear Mulumba, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Understaffed. It took over an hour to check in.
Business response:
Dear Candace, thank you for staying with us. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
First, the front desk is clueless and very unprofessional and unfriendly, didn’t even tell me where the room is located, the building had no indication of numbers at all, the room was so disgusting and I almost slipped and the shower and hurt my hand, the smell was awful and the appliances were rusted the bathroom floor was coming off from some kind of water damage, this should be not more than $40 motel
Business response:
Dear Mina, thank you for choosing to stay at our hotel. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been discussed with our staff and will not be repeated. We have shared your feedback with the maintenance team to take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
N O the AC does not work the bath tube is nasty would not recommend
Business response:
Dear joseph, we apologize for the issues you experienced during your stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
You suck What a horrible experience. When I arrived at the hotel, there was a sign on the door that said it was overbooked and no rooms were available. I wasn't the only one stranded in the middle of the night without a place to stay. I had to find another hotel with available rooms and stay there and pay twice as much for making a last-minute reservation. No one was at the hotel to help people find other rooms or let them know what was going on. Horrible service and horrible experience.
Business response:
Dear Tim, we are sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back. Sincerely, Hotel Management
The sheets on the bed was dirty
Business response:
Dear Gillian, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.