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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again The bathroom sink had old toothpaste caked up in it, the door didn’t stay stay closed, the microwave was dirty and didn’t work until I slammed it closed.
Business response:
Joseph, please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We strive hard to provide all the guests with a memorable stay, but we certainly fell short in your case. Be assured we have shared your concerns with our housekeeping and engineering team to ensure no future guest complains the same. We hope to have another opportunity to make it up to you. Sincerely, Hotel management
Not a great stay. Room had 0 towels when we checked in. Furniture in the room was old, cigarette burned (non smoking room), dirty stained up sofa bed, coffee table was in need of replacement (literally on it’s last leg), microwave needs to be replaced or put into working order. They were apologetic about the towels and brought them up quickly after I called the main office.
Business response:
We sincerely apologize for the problems you encountered with the cleanliness and maintenance issues in your suite. We can assure you this is not a typical situation our guests encounter at our hotel, so we will discuss this with all team members including the housekeeping and maintenance team to ensure situations such as this do not happen again. We wish to have another opportunity to have you stay with us again to show you we can provide you with an excellent stay. Sincerely, Hotel Management
Don't stay here Very loud at night. Couple fighting and yelling and door slamming. Would not stay here again
Business response:
Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
I paid for a reservation that I couldn't stay in.
Business response:
Rene, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. For any further queries if you may have, please feel free to reach out to us. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospit... read more
Chlorine smell Room smells had a high smell of chlorine! Laundry room right beneath room, or shower cleaning with high level of chlorine!
Business response:
Thank you, Patricia, for your feedback. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the odor issue in your room was too strong for you. We have taken note of your concerns and will be shared with the appropriate individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.