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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Craig, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Christina, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
NEVER STAY HERE!!!!!! It was a horrible experience. The kitchenette dining table was warped; the microwave didn't work; no plates, glasses or utensils (i had to eat a salad with my fingers), the phone didn't have a cord from the base to the handset, so the phone didn't work. In the bathtub, the drain cover was missing and there was something around the drain. Clearly not cleaned. I couldn't event stay in the room. I checked out and cancelled my reservation.
Business response:
Please accept our sincere apologies for the disappointing visit you had, and we regret the issues you encountered in your accommodations. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our future guests. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another suite upon request. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will co... read more
Dirty room smelled like mildew. No trash can. Stained sheets. No appliances for the kitchen
Business response:
Thank you for your comments. We are sorry for the odor you experienced and regret your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite ... read more
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This property wasn't clean. The room I requested online was not available. They put me in a non-smoking room that wreaked of smoke. The tub wasn't clean it had a brown ring around the drain. All that it offered online was not available. Have not received my refund.
Business response:
Thank you for your review of your recent stay. We are sorry for the issues you had in your suite and for not being able to give you the room of your choice. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Man... read more
All staff members are rude, the non smoking rooms smelled like smoke, overall a terrible experience.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the unpleasant service you received from our associates. We have taken note of your feedback and have shared it with the appropriate individuals to make sure we deliver a better service going forward, ensuring this is not repeated in the future. Moreover, we are sorry your non-smoking room had a smoke odor. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will give us an opp... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.