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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible
Business response:
Dear Luis, please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
After traveling 2 1/2 hours I got to the hotel stand in line at hotel lobby for about 20 mins only to find out the last available room was given to the customer in front of me. That was the first time that ever happened to me.
Business response:
Dear Natasha, we want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely Hotel Management
When I first got to the hotel the main lobby smells like marijuana, the lady behind the desk looked as if she was extremely high and wasn’t very helpful once I got to my room every drawer and every cupboard was wide-open the air conditioner was set to 58° When it’s barely 45 outside. I found multiple black long hairs on the sheets as well as the carpet was saturated with the dirt and grime and once I took my shower and put socks on the bottom of my socks were dirty again within 20 minutes of walking around. I’m extremely dis... read more
Business response:
Chris, thank you for your honest evaluation. We regret the disappointing experience you had during check-in and apologize for the impact this caused. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. We will also share your comments with our housekeeping team regarding the concerns you had with the guest room upon arrival, and rest assured, we will take the necessary steps to elevate our service levels. We hope to have another occasion to meet and even exceed ... read more
Good for people who like clog dancing all night The guests upstairs seemed to be walking around on wooden clogs and stomping through most of the night. When they stopped, it was only to set off their car alarm and then press their car key fob to turn it off several times. The hotel’s heating/cooling system did not maintain the temperature I set, so unless I cranked it all the way the the top setting the room was too cold to sleep in. The provided blankets were thin, with no additional blankets in the room.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Check in was fine. The room smelled musty but was clean overall. Very clear that the little things weren't being done like painting, repairs of broken wood, and maintenance of kitchen items. Disappointing since there is another hotel from the same chain which is in much better condition in the area.
Business response:
Geoffrey, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I like that I had a hotel to stay in. I didn’t like that they allow dogs. I didn’t like that my room smelled like smoke well after switching to no smoking. I didn’t like that the room wasn’t cleaned very well before my stay.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Microwave was not working and couldn’t get anyone to come fix it. Sink was dirty when I arrived
Business response:
Gillian, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that,we sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, your concern regarding the Microwave will be shared... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.