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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was roaches in the room and the bath water didn't get hot
Business response:
Thank you for your feedback. Please accept our apologies for the issues in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Also, your feedback regarding the water temperature will be shared with the appropriate team so that steps can be taken to improve our future guest experience. We are sorry and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nothing was good. Poor service filthy rooms in a pandemic
Business response:
Heather, thank you for being our guest. We are sorry for the cleanliness issues you had in your suite and for the service issues you encountered. Your feedback has been discussed with the appropriate team members to make sure we are diligent in our efforts going forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room was not clean, even found a chicken bone under bed. Smoke alarm was disconnected and sitting on counter! TV remote was inoperable.
Business response:
David, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Thank you again for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. We ... read more
Beware of filthy dirty nasty toilet! The room was dirty and had a bad odor. The toilet was nasty from the last guest, it was never cleaned, I had to clean it myself!
Business response:
Thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely... read more
I was out in a room with a broken microwave. I called the front desk to tell them and the manager was rude. They didn’t send someone to switch out the BROKEN MICROWAVE until my second to last day being there. There was a baby roach in my bathroom, so many damn bugs, everything in there was either old, dirty, tore up or all. When I complained to the manager about all the things that was wrong in the room she just told me that no one else complained about whatever I was complaining about. She tried to tell me no one complained... read more
Business response:
Thank you for your review. We apologize you did not experience the best of our staff. Your feedback will be shared with our team to make sure we are consistent with our service delivery. We are also sorry for the cleanliness and maintenance issues you encountered in your room. We have asked the appropriate teams to address the problems you outlined. We would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
This hotel was not a nice one. My room was a nonsmoking room however it reeked with cigarette smell. The bedding was dirty I had to go to the local Walmart and buy a sheet set. The shower was dirty. Outside of my room on the stairs there was throw up or something on all of the stairs for the majority of my stay. Not a great experience and I would not recommend this hotel to anyone else. If I could get my money back I would. The only reason I did not rate it a 1 star is because it has a fridge in the room.
Business response:
Brittany, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
The worst my gf walked in room,gave that look and I knew room was clean or sanitary the pots plates etc terrible condition. Room was old and dated Could be a nice lil spot but definitely needs major update
Business response:
Telisa, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your concerns will be shared with our housekeeping team for review and action. Also, your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
The lobby smelled like cigarettes. The room I got was a non smoking room but also smelled like cigarettes. The curtains and bed sheets were completely wrinkled. Stuff was falling apart. Not a nice place to stay. I left to go to a hotel that was actually nice
Business response:
Megan, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will reconsider staying with us again the nex... read more
bad service before check in time . i came 20 mins before 3 just asking if it was ok to check in now . i got told with out even acknowledging me to come back at 3 . there was another lady there that was kinder and helpful when i came back . room looked like it was not cleaned at all . they left 1 pillow there which was odd. table for was dirty on arrival. in the bathroom it looked like one of the cups had been used it was dented and out of the plastic it’s suppose to be in . i usually enjoy the extended i’ve been to many but ... read more
Business response:
Thank you for being our guest. We are sorry for the difficulties you encountered upon check-in and for the cleanliness issues you had in your suite. Your feedback has been discussed with our front desk and housekeeping team members to make sure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.