Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center

Business response:

Thank you for leaving your review. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will consider giving us another chance to serve you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you, Poala for your candid feedback. Please accept our apologies for the reservation issues you had while here and the inconvenience it caused. We are committed to providing all our guests with the best possible experience thus we want you to give us a second chance to serve you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Alex, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more

Business response:

Anthony, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and make sure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during... read more

Business response:

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for an nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to ensure ... read more