This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We reserved for 2 adults - got one washcloth and no handtowels. Asked for 1 more - we were told they would be available next day. Went to office next day, and were charged $1.25 for washcloth & 2 handtowels
Business response:
Dear Rebecca, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
One of the worst hotels I have ever stayed in.
Business response:
Dear Latoya, Thank you for your feedback. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
This was the worst hotel stay i ever had. The toilet in the room was removed. I couldnt go to bathroom. The shower was filty and had water that didnt drain sitting in it. I have pictures
Business response:
Dear Mark, We are deeply sorry to hear about the issues you encountered during your stay. The situation you described with the toilet and shower is unacceptable and does not reflect our standards. We appreciate you bringing these concerns to our attention and will address them immediately with our maintenance and housekeeping teams. Your feedback is crucial in helping us improve, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
I was not able to check in. They said my name could not be found. NEED REFUND!
Business response:
Dear Andrew, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
AVOID THIS HOTEL. The bathroom was covered with hair, their were stains on the sheets and the overall vibe of the hotel made us feel unsafe. We checked in at 11pm, they tried to clean it again, still dirty so we went down to the Best Western in Rockeville at midnight (highly recommend). Tried to get a refund through Expedia and they were worthless too, wasted $350 for 2 nights in a place that should be refurbished with a wrecking ball. If Expedia can not come through for the individual verus the big corporation why even use ... read more
Business response:
Dear James, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Do not stay here ! Dirty , old , run down , we booked for 3 ppl , my husband , and 17 year old Son and I - they said king bed with pull out couch - got into our room , it stunk from smoke which is supposed to be a non smoking room , was musty , dirty , no bedding at all for the sofa bed , I had to call down , the sofa bed the springs were popping through and no way could you sleep on it , the 3 of us full size adults had to sleep together in one bed ! I called the front desk asked if they could bring us another mattress to l... read more
Business response:
Dear Kelly, We deeply regret that your stay did not meet your expectations and sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to encounter issues such as the condition of the sofa bed, lack of bedding, and insufficient towels. We are particularly sorry for the discomfort caused by the room's cleanliness, smoke odor, and the unsettling atmosphere you described. Your experience does not reflect our standards, and we will address these concerns with our team immediatel... read more
Sheets and towels were clean and a/c and refrigerator worked. Floor was filthy. Tub was stained. Shower and towel rods were rusty. Beds were uncomfortable. Substantial road noise. Drapes were dirty and didnt close completely. Staff was unhelpful and unfriendly.
Business response:
Dear Barbara, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and we are deeply sorry for falling short in these areas. We will address the condition of the floor, tub, shower, towel rods, and drapes with our housekeeping team immediately. Additionally, we are reviewing your comments about staff behavior to ensure a more welcoming experience. Your concerns about noise will be investigated to find possible solutions. We app... read more
Dirty
Business response:
Dear Steve, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. Cleanliness is a priority for us, and we take such comments seriously. We encourage guests to notify us during their stay so we can promptly address any concerns. Your input is valuable, and we will use it to strive for better service in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.