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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience.. never been been encountered such a bad place.. literally dead rat smell .
Business response:
Dear Dhamodharan, We sincerely apologize for the unpleasant odor you encountered during your stay. Your comfort and satisfaction are our utmost priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and are actively addressing this issue with our housekeeping and maintenance teams to ensure a more pleasant environment for all our guests. We understand the importance of providing a clean and comfortable stay, and we appreciate your understanding as we work t... read more
This hotel ruined our wedding. First, I called to see if i can check in earlier than 3, does not answer their phone and when I get to the location, no one was at the front desk and there were people that were waiting for 15mins. So I come back after 3 and check in but on the way to the room, it smelled like weed and the place was so dirty outside. I didnt know It was this bad. And this is where it made me mad. I was checking out for my groomsmen and I went to the front desk 30 mins before I had to go but again, NO ONE IS AT ... read more
Business response:
Dear Hansam, We sincerely apologize for the difficulties you encountered during your stay. We deeply regret the negative impact this had on such a significant occasion. The issues you mentioned, including the lack of responsiveness at the front desk, cleanliness concerns, and miscommunication, are being taken very seriously. We are committed to addressing these problems to prevent them from recurring. Your suggestion regarding clearer communication for guests is valuable, and we will implement improvements to ensure better s... read more
This place is trash, old rotten junky broken down. Cant find an employee to save a life. if you really care contact me and ill share some photographs of this dump. this place should be razed.
Business response:
Dear Matthew, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
They had bed bugs
Business response:
Dear Henry, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
There is no continental breakfast , its a lie. , No hair dryer , no iron , horibble Rude staff at the reception desk. its just teribble. Go book somewhere else.
Business response:
Dear Ramdatt, We apologize for the disappointment you experienced during your stay. While we strive to provide accurate information about our amenities, we regret any misunderstanding regarding the breakfast offerings. Your feedback regarding the availability of hair dryers and irons is noted, and we will work to ensure better communication of our available amenities in the future. Additionally, we apologize for any interactions with our staff that fell short of our service standards. Your comments will be shared with our te... read more
Awful- go somewhere else Just awful- so dirty, horrible customer service, extra hidden fees
Business response:
Dear Kelsey, Thank you for sharing your concerns. We sincerely apologize for not meeting your expectations during your visit. We strive to maintain high standards of cleanliness and customer service, and it is apparent we fell short in these areas. Additionally, we aim to be transparent with all fees and regret any confusion experienced. We are addressing these issues to ensure they are rectified. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide a more positive experience in t... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.