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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
r than expected. Notified the hotel well in advance that we would be, only to arrive to find out that the room booking had been canceled. Spent the rest of the stay battling with desk staff. Got a smoky room even though we had booked a non smoking room. Rough hotel, get what you pay for.
Business response:
Dear John, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincer... read more
Business response:
Dear Benjamin, Thank you for your feedback. It is clear that your experience did not meet your expectations. We are committed to improving and would appreciate more details to address any concerns you encounter. Please consider reaching out directly to discuss your experience further. We hope for an opportunity to serve you better in the future.Sincerely,Hotel Management
I didn't like that i showed up to check in and there was no one at the desk, waited for over 20 minutes, called guest relations, still no one showed up to check anyone in.There were 3 other people waiting to check in as well who also had to find somewhere else to stay. Had to find another hotel in the middle of a lacrosse tournament with thousands of guests in town and WAS STILL CHARGED FOR THE ROOM when I never even checked in.
Business response:
Dear Trista, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I love the price and the rooms were overall clean. However, The ac vents need to be clean because the blow out dirty air. The staff weren’t that helpful. And they charge for towels. My overall experience there was a 6.5/10.
Business response:
Dear Kianna, Thank you for your feedback. We are glad you found our pricing and room cleanliness satisfactory. However, we apologize for the issues you encountered with the AC vents and the service from our staff. Your concerns are important to us, and we will address these matters promptly to ensure a better experience for our guests. We appreciate your input and hope to provide you with an improved stay in the future. Thank you for choosing us.Sincerely,Hotel management
Room was dirty, door was open upon arrival. Hair in various locations in the room. Just not very inviting at all.
Business response:
Dear James, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard of cleanliness we strive to maintain for our guests. Your feedback is invaluable, and we will address these concerns with our housekeeping team to ensure immediate improvements. Please know that we take your comments seriously and are committed to providing a more inviting and comfortable experience for all our guests in the future. We appreciate your patience and hope to have the opportunity to welcome yo... read more
No one ever at the front desk, nobody answers the front desk phone. Shower curtain too short water goes everywhere. Quiet nights. Full kitchen with no accessories.
Business response:
Dear Jessica, We sincerely apologize for the inconvenience you experienced during your recent stay. It is disappointing to hear about the challenges you faced with our front desk availability and the shower curtain length. Your feedback is invaluable, and we are taking immediate steps to address these issues, including improving our response times and ensuring all necessary amenities are readily available in our rooms. We appreciate your acknowledgment of the quiet nights and the convenience of our full kitchen setup. Please... read more
I didn't like anything about the property I wish I could get a refund but I called the front desk and told them my AC wasn't working They said they would come look no one still had showed up I would take this completely off of my site
Business response:
Dear Jeremy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.