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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mala, la atencion de los empleados pesima y la limpieza de la abitacion tambie
Business response:
Dear Adrian, We are truly sorry to hear about your disappointing experience. We apologize for the poor service and cleanliness issues you encountered during your stay. This is not the standard we strive for, and we will address these concerns with our staff immediately. Your feedback is essential for us to improve, and we hope you give us another chance to provide a better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Do not appreciate being charged to replace towels where there is no housekeeping.
Business response:
Dear Nelson, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the charges for towel replacements. We understand your frustration, especially given the absence of regular housekeeping services. Your feedback is valuable, and we will address this issue to improve our services. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
No utensils, no extra towels, breakfast to go horrible, no working tv for 2 days. No soap tray in bathroom, no manager to talk to and pay for extra towels. 2 microwaves, one broken and smoking, no one tells you and it shoukd have been unplugged, no hangers for the closet.
Business response:
Dear Angela, Thank you for choosing our hotel during your recent visit to our area. We are deeply sorry for the inconvenience you encountered. Your feedback regarding the lack of utensils, breakfast quality, and maintenance issues is concerning. Please accept our sincere apologies for falling short of your expectations. Rest assured, we will address these issues to ensure a better experience for our guests moving forward. We genuinely hope you will consider giving us another chance in the future to provide you with the stay ... read more
Why is there literally nobody at the front desk ever.
Business response:
Dear Amanda, We apologize for any inconvenience you experienced due to the absence of staff at the front desk during your stay. Your feedback is essential for us to address operational shortcomings and improve our service. We are committed to ensuring that our guests receive timely assistance and will take steps to ensure that there is adequate coverage at the front desk in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Ma... read more
Worst experience.. never been been encountered such a bad place.. literally dead rat smell .
Business response:
Dear Dhamodharan, We sincerely apologize for the unpleasant odor you encountered during your stay. Your comfort and satisfaction are our utmost priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and are actively addressing this issue with our housekeeping and maintenance teams to ensure a more pleasant environment for all our guests. We understand the importance of providing a clean and comfortable stay, and we appreciate your understanding as we work t... read more
This hotel ruined our wedding. First, I called to see if i can check in earlier than 3, does not answer their phone and when I get to the location, no one was at the front desk and there were people that were waiting for 15mins. So I come back after 3 and check in but on the way to the room, it smelled like weed and the place was so dirty outside. I didnt know It was this bad. And this is where it made me mad. I was checking out for my groomsmen and I went to the front desk 30 mins before I had to go but again, NO ONE IS AT ... read more
Business response:
Dear Hansam, We sincerely apologize for the difficulties you encountered during your stay. We deeply regret the negative impact this had on such a significant occasion. The issues you mentioned, including the lack of responsiveness at the front desk, cleanliness concerns, and miscommunication, are being taken very seriously. We are committed to addressing these problems to prevent them from recurring. Your suggestion regarding clearer communication for guests is valuable, and we will implement improvements to ensure better s... read more
This place is trash, old rotten junky broken down. Cant find an employee to save a life. if you really care contact me and ill share some photographs of this dump. this place should be razed.
Business response:
Dear Matthew, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.