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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had bed bugs
Business response:
Dear Henry, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
There is no continental breakfast , its a lie. , No hair dryer , no iron , horibble Rude staff at the reception desk. its just teribble. Go book somewhere else.
Business response:
Dear Ramdatt, We apologize for the disappointment you experienced during your stay. While we strive to provide accurate information about our amenities, we regret any misunderstanding regarding the breakfast offerings. Your feedback regarding the availability of hair dryers and irons is noted, and we will work to ensure better communication of our available amenities in the future. Additionally, we apologize for any interactions with our staff that fell short of our service standards. Your comments will be shared with our te... read more
Awful- go somewhere else Just awful- so dirty, horrible customer service, extra hidden fees
Business response:
Dear Kelsey, Thank you for sharing your concerns. We sincerely apologize for not meeting your expectations during your visit. We strive to maintain high standards of cleanliness and customer service, and it is apparent we fell short in these areas. Additionally, we aim to be transparent with all fees and regret any confusion experienced. We are addressing these issues to ensure they are rectified. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide a more positive experience in t... read more
Don't be fooled by the picture! This was a motel and looked nothing like the little picture in the listing. Most items in the room were broken and my 12 son got stuck in the bathroom because the door was a mess. Luckily we were there only 1 short night.
Business response:
Dear Joe, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Key didn’t work at 5am
Business response:
Dear Jason, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your key not working at 5 am. Ensuring seamless access for our guests is important to us, and we regret that we fell short in this instance. We will review our key system to prevent similar issues in the future. We appreciate your insights and hope to have the opportunity to improve for your next visit.Sincerely,Hotel Management
The room was clean and cheap, but I swear it looked like a hotel room from some Dateline story of a serial killer.
Business response:
Dear Michelle, Thank you for sharing your impression of our hotel. We're glad to know that you found the room clean and affordable. However, we're concerned to read that our property gave you an uncomfortable feeling. Your safety and comfort are our top priorities, and we want all our guests to feel at ease during their stay. We take your feedback seriously and will review it with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more plea... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.