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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Skip this location Brand new employees couldn't get paid reservations in their rooms. Took over 2 hours to get a room. Manager was not on site and did nothing to assist. Room recently painted and not completely put back together. Screws sticking out of the fixtures. Gum on lamp, not enough towls or linnens. Stay elsewhere!
Business response:
Dear Guest, Thank you for choosing to stay with us. We deeply regret the multiple issues you encountered during your stay. Learning about the challenges with reservations, check-in delays, and the state of your room is concerning. Your experience falls far below our service standards, and we apologize for any inconvenience caused. We take your feedback seriously and will address these concerns with our team to ensure immediate improvements. Your satisfaction is important to us, and we hope you will consider giving us another... read more
The room was horrible. Smelled like smoke and there was rust in the bathtub and shower head. The screen on the window is broken as if someone can easily break in and the curtains didn’t work properly. I had to use a hair tie to keep the curtains closed so I don’t have peepers watching while we try to sleep. I asked for an iron and a hair dryer. Neither were available as well as any cookware despite the fact that there is a kitchenette. I’ve stayed at other Extended Stays and never has any of these issues which is the reason ... read more
Business response:
Dear Jennifer, We genuinely apologize for the disappointment you encountered during your recent stay. Your comfort and safety are of utmost importance to us, and we regret any inconvenience caused by the issues in your room. Please be assured that our team is actively addressing the concerns you raised. Furthermore, we understand the significance of providing essential amenities such as irons, hair dryers, and cookware, which are available at our front desk upon request and align with our brand standards for extended stays. ... read more
The room was not properly furnished. Our room was a double, but had only one chair at the bar and none for sitting or dressing. The air conditioner was so noisy that we had to to turn it off.
Business response:
Dear Dan, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Your feedback is important, and we will address the issues you mentioned to improve our accommodations. We strive to ensure each guest has a comfortable and enjoyable visit. We appreciate your understanding and hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
A dump, will never stay there again
Business response:
Dear Bonnelyn, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We value your input and will use it to make improvements. Our goal is to provide a positive experience for all guests, and we apologize for falling short during your stay. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
It’s not the best. Needs immediate upgrade/update to this property. Very old appliances, and just it’s over all look.
Business response:
Dear Tiairi, Thank you for your feedback regarding our property. We appreciate your insights and understand the importance of maintaining a modern and comfortable environment for our guests. We are actively working on plans to upgrade and update our facilities to enhance the guest experience. Your comments are valuable, and we take them seriously as we strive to improve. Please consider visiting us again in the future to see the positive changes we are making. Sincerely,Hotel Management
Double charge
Business response:
Dear Chance, Thank you for your feedback and for being our guest. We genuinely regret the inconvenience you had with the charges. After investigation, we found out that you had double-booked your reservation through a third party. Please note that financial inquiries on reservations made through a third party must be made through them, and we suggest you reach out to them directly. Thank you for your time, and we hope to welcome you again in the future.Sincerely,Hotel Management
Not very patient
Business response:
Dear King, Thank you for your feedback. We apologize if you experienced any impatience during your stay. Providing excellent service is our priority, and we regret if we fell short of your expectations in this regard. Your comments are valuable to us as we continuously strive to improve our guest experience. Please know that we take your feedback seriously and will address any issues to ensure a more pleasant stay for future guests. We appreciate your understanding and hope to welcome you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.