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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was mice poop in the kitchenette, the room had a terrible smell and so did the property, like mariguana... I had to buy air fresheners to be able to stay there. The room was not so clean and things were very old and woren out. The beds were not hotel quality. It was more like a motel. Will not consider in the future.
Business response:
Dear Ana, We sincerely apologize for your disappointing experience during your stay. Your concerns regarding cleanliness and odor are taken seriously, and we apologize for any discomfort they caused. Rest assured, we are investigating the issues to ensure they are promptly addressed. Please know that what you experience does not reflect our usual standards, and we are committed to enhancing our services and facilities to deliver a more enjoyable experience for all guests. We sincerely hope you reconsider and give us another ... read more
I heard the manager talk about saving available rooms for 'sales' and they put me in building 3 where it seems that some people, who I am assuming are on welfare, live with their dogs etc which was not ideal due to the noise.
Business response:
Dear Neil, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the noise during your stay. Our aim is to ensure all guests have a comfortable experience, and we regret if we fell short of this goal. Your feedback regarding room assignments is noted, and we will review our procedures to ensure fair distribution of accommodations. Please know that we take your comments seriously and will address them internally to improve our service. We appreciate your understanding and hope to ha... read more
No waste cans, no soap, no shampoo. No washcloths, only two pillows, nasty...nasty...nasty. The bathroom needs to be remodel....matter of fact...the entire room needs a rehab....what a waste of money....terrible accommodations
Business response:
Dear James, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and well-equipped room is essential, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable, and we will address these deficiencies with our housekeeping and maintenance teams immediately. Please know that we take your comments seriously and will work diligently to make necessary improvements. We hope you will consider giv... read more
Only issues where, the hotel staff made myself and a lot of other patrons wait an extra hour before check-in. Lastly nobody would ever answer the front desk phone. It seems like it was still on it's night mode even at 11:00 a.m.
Business response:
Dear Mariano, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced during check-in. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you.Sincerely,Hotel Management
Towels should not be 1.75 each if you need another one
Business response:
Dear Sillette, Thank you for choosing us and sharing your feedback. We apologize for the disappointment with the price for an additional towel. It is our goal to offer affordable prices and convenient amenities, and we regret any frustration caused. Your feedback is important, and we will address your concern for the value we aim to provide our guests. Please know that we are committed to improving our services and value your patronage. We hope you will consider giving us another chance to exceed your expectations during you... read more
The room was filthy, the front desk staff was rude. Did not feel safe.
Business response:
Dear Guest, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused in the room. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. The safety of all our guests has always been our priority, and we take it very seriously. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management
30-40 minutes before check out time, room key and WiFi stop working, can not extend stay from the front desk, takes atleast 20 minutes for someone to come to the front desk, no one answers the site phone number or the room phone calls, takes 2 weeks to get an free exchange of towels, and that’s just a few things
Business response:
Dear James, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.