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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what is advertised. The room was empty of all extras no coffee maker no pots or pans for kitchen asked about extra towel was told 1 towel and 1 Wash cloth per person. Extra you must rent not what is on web site. I refuse to pay and went to buy towels. No TV remote had to call office multiple times and no one answered. When 2nd person tried to check in at 245pm office closed she had to call 800 number no help there. Finally got in. Got TV remote didn't work. Called office surprise no answer. Finally on last night there go... read more
Business response:
Dear Laura, Thank you for taking the time to tell us about your visit. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confiden... read more
We couldn't check in, no one answered the emergency phone, Expedia changed my hotel luckily
Business response:
Dear Cristian José, Please accept our apologies for the service issues you experienced during your recent stay. We cannot apologize enough for the check-in issues you had. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we do not repeat what you experienced. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely,Hotel Manag... read more
Couldn’t check in, had to sleep in my car. Door was locked and no one answered phone…
Business response:
Dear Antony, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Thank you again for your feedback.Sincerely,Hotel Management
Rooms smelled bad,Bad bug in the mattress no one’s there in the front desks when you needed that’s my second time in that hotel I’ll never come back again I thought that they will treat me different this time but was worse than the first time I’m totally disappointed
Business response:
Dear Dennys, Thank you for staying with us. We are committed to providing every guest with an exceptional stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, as a precaution, we will inspect your room. Thank you once more; please don't hesitate to reach out to us at the hotel if you wish to discuss this further.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.