This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Get confirmation in writing
Business response:
Dear Imtiyaz, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management
Not worth the price One of the worst extended stay I have ever stayed. No toilet paper, no coffee, no cups or dishes, even towels were not enough
Business response:
Dear Guest, Thank you for staying with us. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We will share your feedback with our leadership team to see where we can do better. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
Room smelled like cigarettes and door would not properly latched, seemed as though someone had broken in the door before. I did not stay the night.
Business response:
Dear Christine, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understandin... read more
The room was old and outdated. There were bugs crawling in the room. There were some shady people hanging out. I would not recommend anyone to stay here, especially with family
Business response:
Dear Johnny, We appreciate your feedback and are disappointed to hear about your experience. We apologize for the inconvenience you faced during your stay. Please know this doesn't reflect our usual standards, and we take your comments seriously. We continuously work on improving our facilities and services, and we'll address your concerns. We hope you might consider giving us another opportunity to provide a more enjoyable stay in the future. Your comfort and satisfaction are important to us.Sincerely,Hotel Management
This chain is not known for their amenities or quality. Unfortunately, there was no one at the desk at check-in for quite some time. It was also noisy late into the evening. Clean enough. Adequate - and does accommodate dogs.
Business response:
Dear Susan, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team on a priority basis as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
This is one of the worst I've had in a hotel stay. The room's window curtain was damaged and needed a SAFETY PIN to keep it closed or pulled together. There was no IRON in the room and was advised that IRONS HAD BEEN REMOVED FROM ALL ROOMS. There was some sort of white and black debris in the bathtub and above the tub was a small hole. To be sure that it was not a spy camera I gently touched it, and my fingers went inside what was a larger hole. The microwave was rusted although it seemed like some effort was made to give th... read more
Business response:
Dear Henrique, We sincerely apologize for the issues you encountered during your stay with us. Your feedback is valuable, and we're committed to addressing these concerns to enhance our guests' experience. Rest assured that your comments will be shared with our team for immediate attention and resolution. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a better stay in the future. Thank you for bringing these matters to our attention.SincerelyHotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.