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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check out 2 minutes after seeing my room dirty strong chemical smell stain on the Bed mo one to be found at the front desk or anywhere worst experience I had
Business response:
Dear franck, Thank you again for bringing this to our attention. We are sorry to hear that your experience did not meet your expectations. We understand that cleanliness is a crucial aspect of a comfortable stay, and we take this matter seriously. We apologize for the inconvenience caused by the dirty room, strong chemical smell, and stain on the bed. We have addressed your concerns with our housekeeping team to ensure that such issues do not occur in the future. Our first priority is always the comfort and satisfaction of o... read more
Nothing and I didn’t stay there because it’s was very dirty
Business response:
Dear Janet, Thank you for reviewing our hotel. Cleanliness is a top priority for all our employees, and we do not take this issue lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserved on this visit.Sincerely,Hotel Management
Never again I left the room at 11:00pm
Business response:
Dear Alysha, We are very disappointed to learn about your issues. Our front desk is available to help with anything you need while our guest. Your comments are discussed with the team appropriately. We truly appreciate your patronage and hope this situation will not prevent you from staying with us in the future. Sincerely,Hotel Management
Arrived and the lobby was filthy, staff shirt had stains on it, and there were used clothing on the table in the office. They charged the full stay upfront, which should have been a sign. The stair and hallways were dark and filthy, warns and old floor mats throughout, and garbage cans near the stairs were exposed, not covered, and overflowing. The room was dark, the mattress was thin and uncomfortable, the sheets were clean but warn out and had pilling. Bathroom vinyl flooring was updated but wall were chipped and kitchen w... read more
Business response:
Dear Luigi, Thank you for choosing us. We are sad that the quality and condition of our accommodations did not meet your expectations; we deeply regret this. Your problems are shared with our concerned individuals for further action plans, and our team will take this on a priority basis. Our commitment is always to offer better service for our guests, and it is good to have feedback as this helps to improve. Please return and allow us to serve you again with a better experience.Sincerely,Hotel Management
The room smelled strongly of marijuana, and there was no service staff to help clean it out and no other rooms available here or in the area. Only thanks to other guests were we able to stay. If one needs accessibility, this is not the right hotel at all! There are no elevators to the second floor, so if one must stay there it must be on the first floor. We won't go again!!
Business response:
Dear Karen, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
This is a former Motel that has been rebranded. You park in-front of the room/door. There is no lobby just a room with a front desk and thick plexiglass for robbery prevention. Use a small hole to pass ID/payment through. The room was old, outdated and dirty. Due to weather our flights were delayed and we arrived at 1AM and there was group of people hanging out in the parking lot watching us enter the room. I did not feel safe or comfortable there and the location did not even remotely reflect the “pictures” on the site. We ... read more
Business response:
Dear S, Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and employees. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all of our guests safe and secure during their stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all gue... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.