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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buenas noches las personas que trabajan en el hotel no son nada amables con los clientes pague el cuarto por 3 noche y ellos no me quisieron asear el cuarto termine asiendo esta reserva por que ellos no prestaron el servicio de limpieza pesimo sevicio el del personal del hotel no ayudan en nada
Business response:
Dear Evelyn, We appreciate you choosing us and leaving your comments. Please accept our apologies for the inconvenience caused and the frustration you experienced. We have spoken with our associate and taken steps to ensure this is not repeated. Thank you for being so patient in this matter, and we hope you will revisit the next time your travels bring you our way to experience better hospitality.Sincerely,Hotel Management
Upon checking in and out I had to wait nearly 8-11 minutes because no one was present, phone the toll free number to ask them to contact front desk. I am a single woman, I was given a room 268, located in the back, dark location of the hotel. The room had been sitting for a while and the bathroom smelled of weeds from the neighbors. Cold throughout the night because they only provides a very thin layer shell as a blanket, it’s January!!!! Checking on waited, no coffee because the front desk didn’t refill any pots and old sta... read more
Business response:
Dear La, First, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actio... read more
When I arrive had to wait almost 10 minutes to check in had to call the number to get someone to check me in the rooms need to be upgraded staff needs to make sure the rooms are completely cleaned the linens are fresh the AC & Heat is working properly very very disappointed.
Business response:
Dear Eric, Thank you very much for posting a review of your stay. We apologize for any housekeeping issues with your room. We know how important fresh accommodations are; therefore, we will follow up with our concerned department to ensure we are preparing each room for our guests flawlessly. Safe Travels.Sincerely,Hotel Management
Wayyyy Below my standards. The mattress was bad the pillow smelled like cigarettes and there was a bright light just outside the window that could not be blocked. Yuk. A lot of ceiling/wall/counter patches here and there -they should just rip the room down and start over
Business response:
Dear Eugenia, Thank you for staying with us. We are sorry for not meeting your expectation. Your observations are noted as we care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect, and we will be sure to communicate your feedback with our associates. We know apologies will not make up for the inconvenience; however, we indeed are sorry. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Ma... read more
Poor Our room smelled of weed and we asked to change rooms. One bed sheets had a stain of blood. The kind wouldn’t drain in bathroom.
Business response:
Dear Jennifer, We apologize for the issues you experienced and regret the inconvenience caused by switching rooms. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
La limpieza es pesima la bañera estaba tapada y hay chinches en el cuarto pesimo lugar The cleaning is terrible the bathtub is covered and there are bedbugs in the room
Business response:
Dear Erik, thank you for being our guest. We are sorry to read about your experience. Although it is our policy to follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, still the room you occupied will be professionally inspected and treated as a precaution. Our housekeeping team is already instructed to check the room. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Need to rune up heater
Business response:
Dear Seyong, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
The hotel said no smoking but the room smelled of smoke I had a full size bed not a Queen and the phone didn’t work so I had to unclog the toilet. I will never stay there again
Business response:
Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
That female at the front desk wouldn’t give me towels, asked too many questions just for a towel, she’s unprofessional and rude, she’s a black female I only mention her race because I forgot her name and don’t want someone else to be mistaken with her.
Business response:
Dear Fraidoon, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.