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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid Very run down and uncomfortable. Seems to be many transients living there and I felt very unsafe. The curtains didn’t close completely and I had headlights and loud music coming from a car right outside that woke me up in the middle of the night. I had to call the front desk to come and make them be quiet. The kitchenette has absolutely nothing useful such as silverware or glasses etc. I will never stay there again.
Business response:
Dear Kimberley, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced, which impacted your visit. We regret you were not entirely satisfied with the quality and condition of our accommodations. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. It is sad to know that you were unaware of the kitchenware policy, which says that dishes of your suite are kept at the front desk to ensure cleanliness. Our team will deliv... read more
Las camas son muy malas
Business response:
Dear Carlos, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our apologies for your issues with the comforts of the bed. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Management
Kitchen did not have dishes nor flatware. Brkfst bar was pathetic; granola bars and instant oatmeal were the only food. Coffee was the worst i ever had.
Business response:
Dear Susan, We are sorry we failed to meet your expectations and hope you will accept our apologies for the issues you encountered during your stay at our hotel. We have shared your concerns regarding our complimentary grab-and-go breakfast with our brand leaders to let them know our guest's opinions on breakfast options and help them decide on future offerings. Further, we regret that you were not informed of our dishware policy to provide our kitchenware at the front desk and ensure its cleanliness. We will train our assoc... read more
Looks better from outside than inside. No investments in the last 20 years. Wholes in the walls, entrance doors, broken faucets, horrible beds, etc.
Business response:
Dear Artur, Thank you for choosing us. We regret you were not entirely satisfied with the quality and condition of our accommodations. We appreciate your observations and concerns regarding the improvement needed in a few areas, and we have taken note of both. Your comments are already shared with concerned individuals. Please continue choosing us to provide the hospitality you should always expect from us. Sincerely,Hotel Management
it’s was okay but not for a mother and her young baby.
Business response:
Dear Faith, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Please let us know where we need to improve the most and we will be taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and give us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
The property was in a great location and lots of things to do/places to eat. Dislike: we booked online and got there and was told that our room we booked was now taken. They gave us a new room and when we went to get in, the deadbolt was locked. Went back to the office for a new room for them to finally find one after 20 min. Although the inconvenience, the place was overall decent.
Business response:
Dear Alexis, Thank you for the review. Please accept our sincere apologies for not meeting your expectations regarding the room you requested and the inconvenience caused by moving to a new one after your arrival. We do understand your frustration, and we genuinely regret disappointing you. We are glad to see that your stay was pleasant despite this. Thank you for being so patient, and we hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
When we arrived the lobby had a sign that said sorry we are out we will be back shortly. After waiting a few minutes someone arrived to check us in. Once in our room we noticed that the toilet was clogged with toilet paper and trying to flush it resulted in the water level rising and almost overflowing. I had to get a plunger from the lobby to fix it. Our reservation was for a family of 4 and we only had two sets of towels in the bathroom. So another trip back to the lobby to remedy that issue. My wife was looking for a hair... read more
Business response:
Dear Guest, First, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing tha... read more
Los empleados no son bueno en su trabajo no ayudan en nada
Business response:
Dear Evelyn, Thank you for being our guest. Please accept our apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.