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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroon dirty. Very disgusting. No towels on the room
Business response:
Dear Carla, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
not clean
Business response:
Dear dino, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Had to wait 1hour to check in cause staff was not at front desk atv7pm.. A/c did not work in first room.. after an hour of waiting, got another room.. which had no towels . Very bad
Business response:
Dear Teresa, thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting until your room was made available to you. Also, we regret any items we overlooked in your room preparation. Your feedback helps us identify ways to improve our overall service, and we are grateful. We look forward to your next visit so we can make it outstanding in every respect. Sincerely, Hotel Management
The attended was friendly. The overall room was horrible. My room smelled like mildew. Half of my bathroom door was damage. There we bugs crawling around in my room. I do not recommend this property to anyone.
Business response:
Dear Dontele, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, the room you occupied will be professionally inspected and treated as a precaution.... read more
Curtains do not block out light in morning. Rusty tub. Rust covered refrigerator.
Business response:
Dear Brian, thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, respond to requests, and resolve unexpected issues. We have also shared your feedback with the concerned team member. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Not a fan We arrived at 7:20 pm & found a sign taped to the window that the receptionist would return at 8:41 pm. We stayed in a handicap accessible rm because it was the only room available on first floor & we could not carry our luggage to the 2nd floor.The beds were very low to the ground (no box springs) & uncomfortable. The front desk mentioned the low beds b/c it was a handicapped room-never seen that before. We chose this location so we could cook. We asked @ the front desk for plates & a frying pan. Unfortunately whe... read more
Business response:
Dear Paula, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.