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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This could be the worst hotel I have ever experienced and the room conditions are so bad its a health concern. Be aware, do not stay here under any circumstance.
Business response:
Dear Sean, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and for any discomfort or concern it caused, as this does not reflect the standard of cleanliness and safety we aim to provide. We understand how upsetting this experience must have been and regret that it negatively impacted your stay. Your comments are valuable in helping our team address maintenance and housekeeping practices to prevent similar situations in the future. We appreciate your input and hope you will consider ... read more
Dirty smelly room I had a bad experience with this hotel. Unfortunately the room had a very strong smell of cigarette smoke and weed. With a hole on the wall and it was dirty. We couldn’t stay there for the night. I told Mohamed the front desk person that I couldn’t stay because of the conditions of the hotel and that I needed a refund, but he said that the manager next day will be looking in to it. Please if you be so kind to help me to get a refund. I had to go somewhere else to spent the night. Thank you very much!!
sink was clogged, hardly draining.
it is in a great area; however, the place is not neatly kept. i think this place is below a motel. i should have done my research before booking this place.
Business response:
Dear Yaw, Thank you for sharing your feedback regarding your recent stay. While we’re pleased to know you found the location convenient, we’re truly sorry to hear that the overall upkeep of the property did not meet your expectations. Your comments about cleanliness and condition are taken seriously, and we have shared them with our operations team for immediate attention and improvement. Guest comfort and satisfaction remain our top priorities, and your insights are valuable as we continue working toward a better experience... read more
They need to improve there service a lot , specially there Mattress are the worst , I was literally cannot move my back, could sleep the whole night… it’s terrible..
Business response:
Dear Fahad, We sincerely apologize for the discomfort you experienced with the mattress and the impact it had on your rest. Your comfort is extremely important to us, and we regret that we fell short in this area. We are currently reviewing the condition of our mattresses and taking steps to ensure better quality and support for our guests. Additionally, we will address the concerns raised about our service to ensure a more responsive and pleasant experience. Your input is truly valued, and we hope to welcome you back for a ... read more
Staff and management are not honest.
Business response:
Dear Ayaka, We are truly sorry to hear that you felt our staff and management were not honest during your stay. Integrity and transparency are core values we take seriously, and it’s disappointing to learn that we did not meet your expectations in this regard. We will review this matter internally to understand what occurred and ensure that future interactions are handled with greater clarity and professionalism. Your experience is important to us, and we value the chance to improve. We look forward to welcoming you back. Si... read more
Worst extended stay in America.
Business response:
Dear Jeffrey, Thank you for taking the time to share your feedback. We apologize if we missed any opportunities to make your stay as seamless and memorable as you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to demonstrate our commitment to delivering exceptional hospitality to every guest. Sincerely, Hotel Management
Reception area dirty Rooms smell No trash can in room
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret that certain aspects of your stay did not meet expectations. We take cleanliness and comfort seriously, and your comments about the reception area, room condition, and amenities have been addressed with our housekeeping team to ensure immediate improvements. While we strive to maintain high standards, we acknowledge there were shortcomings during your visit. Your feedback is invaluable in helping us enhance our guest experience, and we hope you will conside... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.