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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El personal; la hora del check out es a las 11:00 am y desde las 9:00 de la Mañana empezaron a tocarnos la puerta sin parar para que saliéramos de la habitación . Fueron muy groseros
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the experience you described regarding the check-out process. Being disturbed well before the posted departure time and feeling rushed or spoken to rudely is certainly not the impression we want to leave. While our team may conduct morning readiness checks, this should always be done respectfully and without causing repeated disruption. Your comments have been shared with our staff to reinforce proper communication and guest courtesy. We are committe... read more
The shower had drink stains on it and the toilet seat cover was also dirty.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We appreciate you bringing these concerns to our attention, as guest feedback is essential to maintaining our standards. Please accept our sincere apologies for the situation you encountered; this is not the level of care we strive to provide. Your comments have been shared with our housekeeping leadership to ensure greater attention to detail moving forward. We value the opportunity to improve and hope you will consider returning in the future so we... read more
Very dirty
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your accommodations did not meet your expectations for cleanliness. Maintaining a clean and welcoming environment is a top priority, and we regret that we fell short during your stay. Your comments are invaluable in helping us improve our standards and training. We hope you might consider giving us another opportunity in the future, allowing us to provide a more comfortable and carefully prepared experience that better reflects the ... read more
Please do you homework, check other options in the area, this motel is the worse. NASTY EVERYTHING. RUDE STAFF. HORRIBLE. PLEASE EXPIDIA TAKE THEM IT OUT OF OPTIONS.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations and that you encountered issues with cleanliness and service. Your feedback is important and will help us address areas that need attention, including staff training and property maintenance, to improve the overall guest experience. While we recognize there are limitations, your comments highlight growth opportunities. We hope you might consider giving us another chance in the future, allowing us to provide a mo... read more
Do not stay here We arrived late and had to call to rouse the front desk person. He gave us the wrong directions to the room and we wondered around to find it. When we opened the door to the room, we got blasted with smoky hot air. The reek of cigarette smoke permeated the room. There were stains on the carpet and the shower was covered in soap scum. The garbages were overflowing and around the room smelled like stale beer. I will never set foot in that place again.
Business response:
Dear Theresa, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced with check-in, room conditions, and the odors you encountered. Please know that the cleanliness and comfort of our guests are always our top priorities, and your comments have been shared with our team to address these concerns and guide improvements in maintenance and housekeeping. While we understand your frustration, we hope you consider giving us another opportunity to provide a properly maintaine... read more
NEVER EVER AGAIN
Business response:
Dear Tina, Thank you for sharing your feedback. We are sorry to hear that your visit did not meet your expectations, and we understand how disappointing that must have been. Your comments are valuable and have been shared with our team for review to help us make meaningful improvements. We truly appreciate you taking the time to share your experience with us and hope you’ll consider giving us another opportunity in the future to provide a more enjoyable stay. Sincerely, Hotel Management
This could be the worst hotel I have ever experienced and the room conditions are so bad its a health concern. Be aware, do not stay here under any circumstance.
Business response:
Dear Sean, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and for any discomfort or concern it caused, as this does not reflect the standard of cleanliness and safety we aim to provide. We understand how upsetting this experience must have been and regret that it negatively impacted your stay. Your comments are valuable in helping our team address maintenance and housekeeping practices to prevent similar situations in the future. We appreciate your input and hope you will consider ... read more
Dirty smelly room I had a bad experience with this hotel. Unfortunately the room had a very strong smell of cigarette smoke and weed. With a hole on the wall and it was dirty. We couldn’t stay there for the night. I told Mohamed the front desk person that I couldn’t stay because of the conditions of the hotel and that I needed a refund, but he said that the manager next day will be looking in to it. Please if you be so kind to help me to get a refund. I had to go somewhere else to spent the night. Thank you very much!!
sink was clogged, hardly draining.
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.