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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is for the location on Catilina. There was no trash collection for the room, noisy late night adult activity, strong smells from the bathroom, only provided towels for two people when we had three people, loud noises from refrigerator, bathroom door appeared to be kicked in without necessary repair, and no fresh linen. I waited 10 minutes to check in, while seeing my image on a large flat screen TV. I totally would not recommend staying at that location.
Business response:
Dear Guest, We deeply apologize for the issues you experienced during your stay at our Catalina location. Cleanliness, noise, and maintenance concerns are certainly not the standards we strive for, and we will address these with our team immediately. We also regret that you were inconvenienced with your room amenities and check-in process. Your experience is important to us, and we are committed to making improvements to ensure future guests have a more comfortable stay. We truly hope to welcome you back to provide a better ... read more
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Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations. Providing a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short in your case. We would appreciate more details about your concerns so we can address them directly and make improvements. Your feedback is essential for us to provide better service. We hope to have the opportunity to welcome you back and provide a much better experience.Sincerely,Hotel Management
Third world country is here! We have a new winner! The worst place I have ever stayed, period. Proof that the US is a third world country! The only thing it didn’t have that I could see, were rats but I’m sure they were close.
Business response:
Dear Guest, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality and excellent accommodation you should always expect from us. Wishing you safe travels your way!Sincerely,Hotel Management
I went to the room . It hasn’t been even cleaned there was wet towels bed sheets meat up the previous who ever was staying the whole trash was full . I never been in disgusting room like this before . I called from the room phone line they don’t answer over and over . I had to drive up and keep calling for customer service no one was there . The customer service boy he can’t even a and he is telling me I had 30 minutes to complain about a room but I was getting my stuff together and I was calling them from room service phone... read more
Business response:
Dear Aklima, We sincerely apologize for the unacceptable condition of your room and the difficulty in reaching our team. This is not the experience we want for our guests, and we regret falling short. Your concerns have been shared with our housekeeping and front desk teams to ensure better service and responsiveness moving forward. Guest satisfaction is our priority, and we appreciate your input as we work to improve. We hope to provide a better stay next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.