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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed there for one night during a snow storm. The price was great but the shower / bath was rundown, the room smelled like pot, and they had paper thin walls. I could hear entire conversations in the two adjoining rooms. Also the snow was not plowed even though it snowed the entire night. If the walls were thicker, and the bathroom was just a little nicer, I would not be writing this bad review.
Business response:
Dear Brian,Thank you for your feedback. We're glad you found the pricing favorable, but we regret that certain aspects of your stay did not meet expectations. We understand how important comfort and quiet are, and we apologize for any disturbances. Please know that your comments regarding the bathroom and snow removal will be addressed with the appropriate teams to improve our guest experience. We appreciate your insights and hope to welcome you again in the future for a more enjoyable stay.Sincerely,Hotel Management
Toilet was not working and shower was unable to switch from faucet to shower head.
Business response:
Dear Michael, We sincerely apologize for the issues you experienced with the toilet and shower during your stay. This is certainly not the experience we want for our guests, and we will address these maintenance concerns promptly with our team. We appreciate you bringing this to our attention and will work hard to ensure these issues are resolved. We hope to have the chance to welcome you back and provide a much better experience. Sincerely,Hotel Management
Por precio pues nada que hablar, no es un lugar que consideren pagar nuevamente, pagar un poco mas y sentirse seguro y limpio, necesitabamos estar unas horas mentras salia el vuelo pero ni para eso si eres turista te conviene
Business response:
Dear Byron,We regret that your experience did not meet expectations and understand your concerns about cleanliness and safety. Your input is valuable in helping us identify areas for improvement. We strive to provide a comfortable and welcoming environment for all guests, and we apologize for any inconvenience caused during your brief stay. Your comments will be shared with our team for review. We hope to serve you better in the future. Sincerely,Hotel Management
Very unpleasent experience It was horrible experience for late check in. We had to stay out in cold with the door to lobby locked, though the guy at the reception can see us, he cant open the door. There is no drinking water or coffee in the room. There is no room service. I niether recommend this place to anyone nor I will book evee again.
Business response:
Dear Guest, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize this was not your experience. Your concerns have been shared with our team, and we will be following up to determine how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to show you the hospitality you deserve the next time you are in the area.Sincerely,Hotel Management
Overall dirty, the bed was very dirty and the bathroom was worse, I guess you get what you paid for, never again
Business response:
Dear Diana, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, as this is not the experience we aim to provide. Our team takes great pride in maintaining high standards of cleanliness, and we are addressing your concerns with housekeeping to ensure this does not happen again. We truly appreciate your comments, as they help us improve. We hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Room smelt like cigarettes, sheets and towels were stained and wrinkled, front lobby wasn't open during listed times of operation.
Business response:
Dear Anthony, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. The smell of cigarettes and the condition of the sheets and towels do not reflect our standards, and we appreciate you bringing this to our attention. Additionally, we understand the frustration caused by the front lobby not being open during the listed hours. Your concerns will be addressed with our team to ensure improvements are made. We value your input and hope you will consider giving us another chance to ... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.