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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Third world country is here! We have a new winner! The worst place I have ever stayed, period. Proof that the US is a third world country! The only thing it didn’t have that I could see, were rats but I’m sure they were close.
Business response:
Dear Guest, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality and excellent accommodation you should always expect from us. Wishing you safe travels your way!Sincerely,Hotel Management
I went to the room . It hasn’t been even cleaned there was wet towels bed sheets meat up the previous who ever was staying the whole trash was full . I never been in disgusting room like this before . I called from the room phone line they don’t answer over and over . I had to drive up and keep calling for customer service no one was there . The customer service boy he can’t even a and he is telling me I had 30 minutes to complain about a room but I was getting my stuff together and I was calling them from room service phone... read more
Business response:
Dear Aklima, We sincerely apologize for the unacceptable condition of your room and the difficulty in reaching our team. This is not the experience we want for our guests, and we regret falling short. Your concerns have been shared with our housekeeping and front desk teams to ensure better service and responsiveness moving forward. Guest satisfaction is our priority, and we appreciate your input as we work to improve. We hope to provide a better stay next time.Sincerely,Hotel Management
I stayed there for one night during a snow storm. The price was great but the shower / bath was rundown, the room smelled like pot, and they had paper thin walls. I could hear entire conversations in the two adjoining rooms. Also the snow was not plowed even though it snowed the entire night. If the walls were thicker, and the bathroom was just a little nicer, I would not be writing this bad review.
Business response:
Dear Brian,Thank you for your feedback. We're glad you found the pricing favorable, but we regret that certain aspects of your stay did not meet expectations. We understand how important comfort and quiet are, and we apologize for any disturbances. Please know that your comments regarding the bathroom and snow removal will be addressed with the appropriate teams to improve our guest experience. We appreciate your insights and hope to welcome you again in the future for a more enjoyable stay.Sincerely,Hotel Management
Toilet was not working and shower was unable to switch from faucet to shower head.
Business response:
Dear Michael, We sincerely apologize for the issues you experienced with the toilet and shower during your stay. This is certainly not the experience we want for our guests, and we will address these maintenance concerns promptly with our team. We appreciate you bringing this to our attention and will work hard to ensure these issues are resolved. We hope to have the chance to welcome you back and provide a much better experience. Sincerely,Hotel Management
Por precio pues nada que hablar, no es un lugar que consideren pagar nuevamente, pagar un poco mas y sentirse seguro y limpio, necesitabamos estar unas horas mentras salia el vuelo pero ni para eso si eres turista te conviene
Business response:
Dear Byron,We regret that your experience did not meet expectations and understand your concerns about cleanliness and safety. Your input is valuable in helping us identify areas for improvement. We strive to provide a comfortable and welcoming environment for all guests, and we apologize for any inconvenience caused during your brief stay. Your comments will be shared with our team for review. We hope to serve you better in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.