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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again expedia I did a reservation and they give me a room full of roach and they refused to give me a refund back I spend $120 for a room full of roach never again
Business response:
Dear Jimmy, We sincerely apologize for the distressing experience you had during your stay. While our management team inspected the room and found no roach activity, we understand your concerns and take them seriously. We are reinforcing our pest control measures to ensure the highest standards. Please feel free to reach out to us for any further queries. We hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
Customer service The state was going well, but it was ruined by the checkout. Requested a late check out of 1 PM by going to the front desk the evening before and talking in person to someone. That person obviously did not pass it along, as I was kicked out of the room after 11 AM. I had to wait outdoors with my bags for my ride to show up an hour later, as we had originally planned.
Business response:
Dear Hsi-Ying, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during checkout. It is concerning that your late checkout request was not communicated properly, leading to an early eviction from your room. This is not the level of service we strive to provide, and we will address this issue with our staff to prevent it from happening again. We regret that you had to wait outdoors with your bags and understand how frustrating this must have been. Your feedback is valuable to us, an... read more
Absolutely disgusting I've never stayed at a hotel before that was this disgusting, mold everywhere, mold in shower, dirty shower curtains, room was not cleaned as well as they claim, I highly advise staying somewhere else
Business response:
Dear Dalton, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
The room was 85 degrees when i walked in. Couldn't get it to cool down for sleep. People next door very loud until very very late. It's a party place. Stay elsewhere.
Business response:
Dear Leslie, Thank you for your recent stay and the candid review. We apologize for the issues you had in your guest room, precisely the difficulty with keeping your room at a comfortable temperature and the noise disturbance caused by inconsiderate neighbors. Please be assured we will address these issues with the concerned individuals for improvement. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We value your patronage and hope to welcome you back soon.Sinc... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.