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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unpleasent experience It was horrible experience for late check in. We had to stay out in cold with the door to lobby locked, though the guy at the reception can see us, he cant open the door. There is no drinking water or coffee in the room. There is no room service. I niether recommend this place to anyone nor I will book evee again.
Business response:
Dear Guest, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize this was not your experience. Your concerns have been shared with our team, and we will be following up to determine how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to show you the hospitality you deserve the next time you are in the area.Sincerely,Hotel Management
Overall dirty, the bed was very dirty and the bathroom was worse, I guess you get what you paid for, never again
Business response:
Dear Diana, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, as this is not the experience we aim to provide. Our team takes great pride in maintaining high standards of cleanliness, and we are addressing your concerns with housekeeping to ensure this does not happen again. We truly appreciate your comments, as they help us improve. We hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Room smelt like cigarettes, sheets and towels were stained and wrinkled, front lobby wasn't open during listed times of operation.
Business response:
Dear Anthony, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. The smell of cigarettes and the condition of the sheets and towels do not reflect our standards, and we appreciate you bringing this to our attention. Additionally, we understand the frustration caused by the front lobby not being open during the listed hours. Your concerns will be addressed with our team to ensure improvements are made. We value your input and hope you will consider giving us another chance to ... read more
Not a property that I or my dog would stay at
Business response:
Dear Joy, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations, both for you and your dog. We strive to create a welcoming environment for all our guests, including pets, and we appreciate your insights on areas we can improve. Your comments are valuable as we work to enhance our services and amenities. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
They didn’t have a room available have to stay in another hotel Need refund back to credit card Staff very rude. Need my money back to credit Try to contact to Expedia no representative available Call got disconnected every time I call. Reference 72944038947427
Business response:
Dear Hugo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
I did not find this property very good.
Business response:
Dear Karl, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are important to us as we continually strive to improve our services and facilities. We appreciate your insights and will use them to enhance the overall guest experience. We hope you will consider staying with us again in the future to see our improvements. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.