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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Jens-Holger, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
This property appropriate for an overnight stay for a single person. I wouldn't recommended an extended stay, especially with elderly family members. My room had a refrigerator which didn't work. My mom had a room where the freezer hadn't been cleaned after someone spilled juice inside. Bathrooms were clean yet dimly lit. This property is serviceable yet in definite need of an upgrade.
Business response:
Dear Clayton, Thank you for taking the time to review your experience with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
The first room they gave me was filthy, the AC wasn’t working and I even found what I believe was a very alive wasp inside. The second room they switched me to had a working AC but was still dirty. The room was so cold, and the sheets didn’t provide any warmth; I had to use the heater to be able to sleep (in the middle of summer, by the way). I checked every corner of that bed before I slept on it, not all lamps worked, there was no toilet paper and the bathtub was dirty (luckily I wasn’t going to use it). Don’t ever stay th... read more
Business response:
Dear Isabel, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We... read more
The place is not maintained at all. 2 of the lamps were not working. They said it will be a queen bed. But it is a full bed. Very disappointed
Business response:
Dear Maryam, Thank you for your recent visit and review. We are disappointed about the issues that kept you from thoroughly enjoying your stay. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
The hotel was not clean and there weren’t even any cups for water provided
Business response:
Dear Elizabeth, We apologize for the cleanliness issues and lack of cups for water during your stay. We appreciate your feedback and will address these issues with our team. We value your feedback and hope to provide you with an enhanced experience. Please reach out to us at the hotel if you have any further concerns.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.