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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad ADVERTISING I arrived at 23.00 and reception was closed at 22.00 so i had to find othet accommodation at extra cost.There was no mention of being closed ay 22.00 in my booking Plus the free breakfast no lnger exists
Business response:
Dear Kenneth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Suite à l'annulation de mon vol, je réserve par internet et un taxi m'amène de l'aéroport à l'hotel pour 30$. Il est 1h du matin, le lobby est fermé et le taxi m'abandonne en pleine nuit. Après avoir cherché en vain pendant 1/2 heure, un client qui promène ses 2 chiens m'aide et le gardien m'ouvre enfin, visiblement mécontent. 2 autres personnes arrivent et restent à la porte. Je vais finalement dans ma chambre. Pas d'eau froide dans la salle de bain, la climatisation fait voler les rideaux occultants, je ne trouve pas de pr... read more
Business response:
Dear Brigitte, We sincerely apologize for the challenges you experienced during your stay. It is regrettable that you encountered issues with check-in, room amenities, and the overall experience, especially after a long journey. Your feedback regarding the lobby situation, bathroom issues, and lack of USB ports is valuable and will be reviewed with our team to prevent future occurrences. We are committed to enhancing our services and ensuring a more pleasant experience for our guests. We hope to provide a more comfortable st... read more
They left me outside for over 10 minutes before allowing me in. For an additional $30, you can get better service and breakfast at another hotel. Then when I asked for a car, they did call the regular one, bit one if their own that charges $11 more than the regular price for taxi. Disgusting service these people.
Business response:
Dear Adelola, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the delayed check-in and the additional charges for transportation. Our aim is to provide the best service and the best experience, and we understand how frustrating this must have been. Your comments will be reviewed with our team to prevent similar issues in the future. We appreciate your input and hope to have the opportunity to improve your experience should you choose to stay with us again.Sincerely,Hotel... read more
Hope you avoid! Real bargain basement type of place. Unhelpful check-in, tired rooms, and no one around at checkout. The place is sub-par!
Business response:
Dear Joseph, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. We appreciate your comments on check-in, room condition, and checkout and regret any inconvenience caused. Your insights will help us enhance our services. We hope you might consider giving us another chance in the future to provide a more satisfying experience.Sincerely,Hotel Management
Never again expedia I did a reservation and they give me a room full of roach and they refused to give me a refund back I spend $120 for a room full of roach never again
Business response:
Dear Jimmy, We sincerely apologize for the distressing experience you had during your stay. While our management team inspected the room and found no roach activity, we understand your concerns and take them seriously. We are reinforcing our pest control measures to ensure the highest standards. Please feel free to reach out to us for any further queries. We hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
Customer service The state was going well, but it was ruined by the checkout. Requested a late check out of 1 PM by going to the front desk the evening before and talking in person to someone. That person obviously did not pass it along, as I was kicked out of the room after 11 AM. I had to wait outdoors with my bags for my ride to show up an hour later, as we had originally planned.
Business response:
Dear Hsi-Ying, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during checkout. It is concerning that your late checkout request was not communicated properly, leading to an early eviction from your room. This is not the level of service we strive to provide, and we will address this issue with our staff to prevent it from happening again. We regret that you had to wait outdoors with your bags and understand how frustrating this must have been. Your feedback is valuable to us, an... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.