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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The microwave has a puddle of semi-solid liquid, clearly from a previous occupant. The stairwell smells like urine.
Business response:
Dear Dean, Thank you for staying with us. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Horrible! Smoke detector broken, fridge unplugged, wet carpet, and it smelled horrible.
Business response:
Dear Dimitrius, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We apologize for the broken smoke detector, the unplugged fridge, the wet carpet, and the unpleasant smell in your room. We do not strive to uphold these standards; we understand their impact on your overall experience. Please know that we take these matters seriously and will investigate and add... read more
Smelly room and loud AC
Business response:
Dear Hardeep, Thank you for being our guest. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Thank you for bringing this to our attention; we will address this accordingly. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management
No clean towels and went to the hospital during my stay for raised bumps and was treated for bed bug bites during my stay
Business response:
Dear Frederick, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Room was very shabby. Carpet was stained and soiled. There weren’t any toiletries, a hair dryer or kitchenware in the suite due to other customers stealing them.
Business response:
Dear G. Chapman, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hot... read more
Just an ok ok one! I am not really impressed with this hotel of Extended Stay. Looks like the establishment was an old one and not much improvements were done. The room was ok. If you need a place to stay for a day or two for a less price compared to other ones in that area, you could choose this. After staying, I thought I could pay the extra 10-15 for other hotels. The potty got stuck. The shower was not up to mark. Breakfast to-go comprised of some muffins and oat meal bars. One other guest waited for coffee and was told ... read more
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we will share your notes with our housekeeping to improve and management team for the upgradation plan. Also, it is sad to know about the breakfast experience, and your remarks are passed to the... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.