This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely disgusting I've never stayed at a hotel before that was this disgusting, mold everywhere, mold in shower, dirty shower curtains, room was not cleaned as well as they claim, I highly advise staying somewhere else
Business response:
Dear Dalton, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
The room was 85 degrees when i walked in. Couldn't get it to cool down for sleep. People next door very loud until very very late. It's a party place. Stay elsewhere.
Business response:
Dear Leslie, Thank you for your recent stay and the candid review. We apologize for the issues you had in your guest room, precisely the difficulty with keeping your room at a comfortable temperature and the noise disturbance caused by inconsiderate neighbors. Please be assured we will address these issues with the concerned individuals for improvement. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We value your patronage and hope to welcome you back soon.Sinc... read more
=
Business response:
Dear Jens-Holger, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
This property appropriate for an overnight stay for a single person. I wouldn't recommended an extended stay, especially with elderly family members. My room had a refrigerator which didn't work. My mom had a room where the freezer hadn't been cleaned after someone spilled juice inside. Bathrooms were clean yet dimly lit. This property is serviceable yet in definite need of an upgrade.
Business response:
Dear Clayton, Thank you for taking the time to review your experience with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.