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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross bathroom. No shampoo, hairdryer, pots pans, cups, coffee maker. I can get all that plus more elsewhere for the same $100+. Had to move rooms for a clogged toilet. TV wouldn’t stay on. Had to ask for a clock and a telephone. Light bulbs burnt out
Business response:
Dear Kari, We want to express our sincere apologies for the problems you encountered during your recent stay with us. Our goal is to provide our guests with an outstanding experience while traveling, and we regret that we fell short of your expectations. We realize that no explanation can undo the challenges you faced, but we want to assure you that we will take the necessary steps to address the issue and prevent it from happening again. We hope you will give us another chance to provide you with an improved experience the ... read more
HORRIBLE! Very bad experience
Business response:
Dear Lilia, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We have shared your feedback with the concerned team, who are already working to address and improve the same. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Managem... read more
This place will show you how to appreciate and love your own home. My room's tub\shower was peeling so I had to watch out for that while taking my lackluster shower. The white stains on the "seen better days" chair in the very small room held my bag nicely. I like the motel's direction in using a blanket for the bed that was a thin as the bed sheet itself. Somehow that made falling asleep on this top-of-the-line mass shelter bed come together. After a night filled with that "I wonder what kind of drug deal is happening just ... read more
Business response:
Dear Tina, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our concerned team is already working to address this on a priority basis. Please stay with us again so we can provide you with the excellent service for which we are known. Sincerely,Hotel Management
Worst Hotel Room Ever It was midnight when we got in, so my kids were too tired to move rooms, but... there was no bathroom light, there was a hole in the bathroom wall, trash in the kitchen sink, a slightly open refrigerator we were afraid to open, no plastic bathroom sink cups, blood on the wall near the window, no lamp to plug into the bathroom to get light (I did try to use a lamp but it had no switch and was so dirty I had to wash my hands with soap and water). And the overhead light was hanging down. It was the most di... read more
Business response:
Dear Keri, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
first room had a broken/noisy heater, 2nd room's heater didn't heat the room. Room was dirty, hair in tub, dirt on the floor
Business response:
Dear RUSSELL, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.