This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room they gave me was filthy, the AC wasn’t working and I even found what I believe was a very alive wasp inside. The second room they switched me to had a working AC but was still dirty. The room was so cold, and the sheets didn’t provide any warmth; I had to use the heater to be able to sleep (in the middle of summer, by the way). I checked every corner of that bed before I slept on it, not all lamps worked, there was no toilet paper and the bathtub was dirty (luckily I wasn’t going to use it). Don’t ever stay th... read more
Business response:
Dear Isabel, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We... read more
The place is not maintained at all. 2 of the lamps were not working. They said it will be a queen bed. But it is a full bed. Very disappointed
Business response:
Dear Maryam, Thank you for your recent visit and review. We are disappointed about the issues that kept you from thoroughly enjoying your stay. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
The hotel was not clean and there weren’t even any cups for water provided
Business response:
Dear Elizabeth, We apologize for the cleanliness issues and lack of cups for water during your stay. We appreciate your feedback and will address these issues with our team. We value your feedback and hope to provide you with an enhanced experience. Please reach out to us at the hotel if you have any further concerns.Sincerely,Hotel Management
The microwave has a puddle of semi-solid liquid, clearly from a previous occupant. The stairwell smells like urine.
Business response:
Dear Dean, Thank you for staying with us. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Horrible! Smoke detector broken, fridge unplugged, wet carpet, and it smelled horrible.
Business response:
Dear Dimitrius, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We apologize for the broken smoke detector, the unplugged fridge, the wet carpet, and the unpleasant smell in your room. We do not strive to uphold these standards; we understand their impact on your overall experience. Please know that we take these matters seriously and will investigate and add... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.