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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
Dear Kristin, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty old not kept up smelly No one was there for late check in at first, the first room they gave us reeked of cigarettes. They showed us 2 more and one stunk of sweat and musty. We took one but it was old and dirty, spider in the shower, not mopped, old appliances and fixtures, dingy shower rusted head. Overall dirty. The bed was ok.
Business response:
Dear Celia, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Sincerely, Hotel Management
Don’t stay here Absolutely the worst hotel I’ve ever stayed in. It was extremely dirty and gross. Would have left if there was any other availability in the area. We were only there because our flight was cancelled and every other hotel was full.
Business response:
Dear Kasie, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
The trash cans were overflowing underneath the steps there were cigarette butts everywhere around the steps and outside the doors. I had to go back and ask for another room because as soon as I sat down on bed my nose started running from the smells from smoking and rug was totally dirty. The second room I went in I had a wood floor was not nearly as bad but the bathtub was full of hair that was someone else's the bathtub was never even cleaned. Where can I send pictures. I was there at just before 12 and left3 hours later b... read more
Business response:
Dear john, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Drain Shower was LUCKED No Comment
Business response:
Dear Hossein, we hope you will accept our apologies that maintenance issues inconvenienced you in your bathroom. We certainly understand how frustrating it can be, and thank you for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.