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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsatisfied customer Check in clerk was uninterested in checking me in. When she gave me the key she gave me a vague arm swing to direct me to the room. My husband and I proceeded to drive around the building looking for the room numbers which were so small and almost unintelligible. The covering on the bottom of the bed had dirt marks on it. The curtain that was supposed to cover the closet area looked like it hadn’t been washed in years
Business response:
Dear Kay, thanks for posting your feedback about your recent visit with your husband to our hotel. Please accept our apologies for the cold reception from our staff, and we have discussed it with the concerned team members so that it is never repeated. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Do not stay here! Very disappointing!! Expected a completely equipped room, there was nothing, no glasses, napkins & NO ICE, even from Front Desk. Stairways were dirty & littered. Customer service was non-existent. Will never stay there again, please drop this place from your choices.
Business response:
Dear Iris, thanks for sharing your feedback. We apologize for any housekeeping issues with your room. Our hotel's cleanliness is a key priority, so we regret that this was your experience. This will be addressed, and we would request to allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
I didn’t get the right address to get to the place
Business response:
Dear Wilmer, thank you for being our guest. We are very sorry for the inconvenience you experienced in locating our hotel. We wish we had an opportunity to explain to you the direction when you were on the way to us. We hope you will give us another chance to make your next visit comfortable. Sincerely, Hotel Management
There was no one even in the office when I showed up, had to find a different hotel.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Close to airport...other than that not good. Gave us a room that was not cleaned as if someone else was staying there.
Business response:
Andrew, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
1st room I was put into wasn't cleaned at all. I was then place into another room which the AC didn't work.
Business response:
Ryan, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Choose a different place I would never stay here again. There was blood stains on the sheets, the sheets were not clean with little black dots all over the place, and it smelt like mold. The door did not lock well and didnt fit the door frame. The blanket was incredibly itchy and the air conditioner was incredibly loud and needed to be serviced. For its close proximity to the airport I was shocked they didnt offer a shuttle. It was also incredibly difficult to communicate with the front desk staff- they rarely answered the p... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Very bad place to stay in it’s not safe
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Won't stay there again. TV did not work, shower and sink water was warm at best. Woke up with a rash on my face and arms. Guess either something bit me, or I am allergic to the detergent they use to clean the sheets. Dried urine on the toilet. One or two of those issues I could look past as being a off day. But not a list like this. I would have checked out and stayed somewhere else but I was so tired and jet lagged. Plus trying to get my money back would have been a big long drawn out process. But I will not stay there agai... read more
Business response:
Ron, thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. We hope you will reconsider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, H... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.