This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ugh!! This hotel is dingy and has so many things wrong with it. There was no smoke detector in my room, the mattress was lumpy and extremely uncomfortable, there were no wash cloths in the bathroom and the toilet would not flush unless I took the lid off the tank and pushed the fill valve down myself. The first room they put me in reeks of cigarettes and the second one was a little better until everyone outside decided to smoke in front of my air conditioner and the smoke smell got sucked into the room. The person at the fro... read more
Business response:
Matthew, thank you for your review. We appreciate you letting us know that the smoke alarm was missing from your guest room during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect the room and correct this issue. Also, we are a non-smoking hotel, but on a rare occasion a guest does not comply, and we regret the inconvenience you had. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
I work at the airport, so I got a room so I wouldn’t have to drive home. I’ve stayed here before but it’s more for convenience instead of quality. First it took my room half the night to warm up. That heater is not very good. Next I took a shower and there wasn’t a wash cloth, just towels. I can go on but I will just say that you get what you pay for and I got the bare minimum.
Business response:
Herbert, thank you for choosing us and for sharing your feedback. We regret we were not able to meet your expectations and apologize for the issues you had with the airconditioning unit. We will share your feedback with our maintenance team and will make sure the issue is fixed. We hope you will choose us again and allow us the chance to provide you with a better experience. Sincerely, Hotel Management
It’s not amazing but not terrible Front desk was unattended upon checkin at 4pm- had to call to get a worker to the desk. The toilet tank lid was off of the toilet upon arrival to the room and the bathtub did not drain during use. Overall it wasn’t dirty, just needs some attention.
Business response:
Sarah, thank you for choosing our hotel for your stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for the inconvenience caused. We will look into what transpired, so this lapse in service is not repeated. Moreover, we apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with the appropriate team for review and act... read more
Not satisfied for 70/night The odor of the room was bad and it does not look as clean as they claim
Business response:
Marco, we are very sorry for the disappointing stay you had and regret the issue you had in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The studio room Smells so bad smoking... it was horrible when I arrived . I want to be refunded I leave the place in the minute
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the smoke odor you experienced in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. If you have any queries with regard to the charges, please feel free to reach out to our front desk so that we can assist you further. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Roaches in the bathroom, toilets were not clean, fire alarms went off in the middle of the night and would not turn off for more than 20 mins. Addressed the staff during checkout for refund considering the numerous roaches in my room. Staff refused a refund.
Business response:
Amanda, thank you for being our guest. We are sorry your sleep was disturbed by the fire alarm during your stay and apologize for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It is never our intention to disappoint you in any way, and we hope you will give us a chance to... read more
Horrible service.odor of cigarettes. Tv and reclining chair did not work. Filthy carpet.
Business response:
Enrique, we sincerely apologize for the difficulties you had during your stay. Your feedback has been discussed with our housekeeping and maintenance departments, and we are working closely with them to reiterate the importance of providing a comfortable stay to the guests entering our doors. Please consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
tthe place was supposed to be non smoking but the room that got was so stinky, so I had to tell the person on the front desk who was not a happy at all and changed the room but the second one was the same the sheets were filthy. I needed a good night sleep but I got a sleepless night instead. I will never stay in that place again and I will tell all my friends so disgusting and dissatisfying experience. the person in the front desk was very rude.
Business response:
First and foremost, we apologize for the odor you encountered in both the rooms assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure these rooms receive a deep clean. We are also sorry that the poor service you received from our front desk associate. We understand your frustration and have discussed your feedback with the appropriate individual to ensure this is not repeated in the future. Please consider giving us another chance to prove we are up ... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,438 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.