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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty old not kept up smelly No one was there for late check in at first, the first room they gave us reeked of cigarettes. They showed us 2 more and one stunk of sweat and musty. We took one but it was old and dirty, spider in the shower, not mopped, old appliances and fixtures, dingy shower rusted head. Overall dirty. The bed was ok.
Business response:
Dear Celia, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Sincerely, Hotel Management
Don’t stay here Absolutely the worst hotel I’ve ever stayed in. It was extremely dirty and gross. Would have left if there was any other availability in the area. We were only there because our flight was cancelled and every other hotel was full.
Business response:
Dear Kasie, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
The trash cans were overflowing underneath the steps there were cigarette butts everywhere around the steps and outside the doors. I had to go back and ask for another room because as soon as I sat down on bed my nose started running from the smells from smoking and rug was totally dirty. The second room I went in I had a wood floor was not nearly as bad but the bathtub was full of hair that was someone else's the bathtub was never even cleaned. Where can I send pictures. I was there at just before 12 and left3 hours later b... read more
Business response:
Dear john, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Drain Shower was LUCKED No Comment
Business response:
Dear Hossein, we hope you will accept our apologies that maintenance issues inconvenienced you in your bathroom. We certainly understand how frustrating it can be, and thank you for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Unsatisfied customer Check in clerk was uninterested in checking me in. When she gave me the key she gave me a vague arm swing to direct me to the room. My husband and I proceeded to drive around the building looking for the room numbers which were so small and almost unintelligible. The covering on the bottom of the bed had dirt marks on it. The curtain that was supposed to cover the closet area looked like it hadn’t been washed in years
Business response:
Dear Kay, thanks for posting your feedback about your recent visit with your husband to our hotel. Please accept our apologies for the cold reception from our staff, and we have discussed it with the concerned team members so that it is never repeated. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Do not stay here! Very disappointing!! Expected a completely equipped room, there was nothing, no glasses, napkins & NO ICE, even from Front Desk. Stairways were dirty & littered. Customer service was non-existent. Will never stay there again, please drop this place from your choices.
Business response:
Dear Iris, thanks for sharing your feedback. We apologize for any housekeeping issues with your room. Our hotel's cleanliness is a key priority, so we regret that this was your experience. This will be addressed, and we would request to allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
I didn’t get the right address to get to the place
Business response:
Dear Wilmer, thank you for being our guest. We are very sorry for the inconvenience you experienced in locating our hotel. We wish we had an opportunity to explain to you the direction when you were on the way to us. We hope you will give us another chance to make your next visit comfortable. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.